Claire Leach

Claire Leach Email and Phone Number

Experienced Programme and Project Manager @ The Woodland Trust
grantham, lincolnshire, united kingdom
Claire Leach's Location
Woodhall Spa, England, United Kingdom, United Kingdom
Claire Leach's Contact Details

Claire Leach personal email

n/a

Claire Leach phone numbers

About Claire Leach

5 years working as a project manager for a conservation charity delivering projects with impact.20 year+ experience of working in customer focused environments managing multiple complex projects. 14 years working at a senior management level with the opportunity to influence strategy and delivery. Specialties:Change and transformation managementProgramme managementStakeholder ManagementCRM initiativesCustomer services projectsSingle view of the customerChannel StrategiesDevelopment of new business / servicesCustomer InsightCapital projects

Claire Leach's Current Company Details
The Woodland Trust

The Woodland Trust

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Experienced Programme and Project Manager
grantham, lincolnshire, united kingdom
Website:
woodlandtrust.org.uk
Employees:
474
Claire Leach Work Experience Details
  • The Woodland Trust
    Project Manager
    The Woodland Trust Aug 2018 - Present
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  • Firmstep
    Service Delivery Director
    Firmstep Aug 2015 - Jun 2018
    London, United Kingdom
    Member of the senior management team with the lead responsibility for service delivery including project management and technical consultancy. As well as ensuring the day to day successful delivery of customer projects, the role also requires strategic management to optimise performance delivery, customer satisfaction and maximising revenue. The role requires creative thinking and an aptitude for analysing performance and suggesting areas for improvement. An understanding of customer… Show more Member of the senior management team with the lead responsibility for service delivery including project management and technical consultancy. As well as ensuring the day to day successful delivery of customer projects, the role also requires strategic management to optimise performance delivery, customer satisfaction and maximising revenue. The role requires creative thinking and an aptitude for analysing performance and suggesting areas for improvement. An understanding of customer requirements is essential to ensure that the customer is happy with the delivery and will continue to be a customer. Liaising and co-ordinating with the Development and Sales Departments to ensure service delivery issues are minimised. Ensuring the teams are well-directed with clear guidelines to their own job responsibilities, and provided with full support (training and development) in achieving these. In addition, acting as a point of escalation and ensuring all issues raised by the customer are professionally dealt with quickly and to complete satisfaction. Show less
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  • Gage Networks
    Project Manager
    Gage Networks Aug 2013 - Aug 2015
    Oakham
    This role manages the project office for a cloud communications company – including the day to day management of multiple projects and a team of project managers. Liaising with suppliers and communicating with customers. As well as excellent organisation and management skills, the role demands a high level of credibility and communication skills. The ability to work to tight deadlines and use creative solutions to meet the requirements of the customer is essential. At the same time it is… Show more This role manages the project office for a cloud communications company – including the day to day management of multiple projects and a team of project managers. Liaising with suppliers and communicating with customers. As well as excellent organisation and management skills, the role demands a high level of credibility and communication skills. The ability to work to tight deadlines and use creative solutions to meet the requirements of the customer is essential. At the same time it is necessary to keep the aims on the organisation in mind and ensure that resources are used to the best effect.Key Achievements:• Designing and implementing a service improvement programme with suppliers to ensure that projects can be delivered on time and to budget• Implementing new internal processes to improve the delivery of projects• Developing a communication process and records management to ensure that there is excellent visibility of projects throughout the company• Building excellent relationship with customers to provide ongoing service improvements and business opportunities. Show less
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  • Firmstep
    Programme And Project Manager
    Firmstep May 2012 - Aug 2013
    Cambridge
    Managing and directing multiple software development projects using a variety of methodologies including PRINCE2, RAD and Agile. This role requires a strategic understanding of both the customer’s requirements and the strategic aims of Firmstep. The role also requires the development and implementation of both an internal and external Customer Engagement Programme; ensuring that opportunities are developed. As well as excellent project management skills, the role requires competency in… Show more Managing and directing multiple software development projects using a variety of methodologies including PRINCE2, RAD and Agile. This role requires a strategic understanding of both the customer’s requirements and the strategic aims of Firmstep. The role also requires the development and implementation of both an internal and external Customer Engagement Programme; ensuring that opportunities are developed. As well as excellent project management skills, the role requires competency in maximising resources, especially consultancy time, problem solving and creativity, excellent communication and negotiation skills, and an overall understanding of customer needs and the markets they operate in.Key Achievements:• Raising the level of profit for the consultancy team over a 6 month period• Setting up and Implementing a Customer Engagement Programme within the organisation• Delivering a new product to customers for trial and then rolling out to new customers• Speaking at the company’s national conference Show less
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  • Lincolnshire County Council
    Customer Access And Service Development Manager
    Lincolnshire County Council Feb 1998 - Aug 2012
    Develop CRM initiatives. Manage customer services projectsDeveloped a single view of the customerOwner for Channel StrategyDevelop customer access channelsExplore and implement opportunities to develop existing / new servicesProject and programme managementDevelopment of new business / servicesCustomer InsightCapital projects
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Claire Leach Skills

Business Transformation Program Management Crm Strategy Prince2 Stakeholder Management Project Delivery Public Sector Management Project Management New Business Development Customer Experience Business Process Local Government Change Management Outsourcing Business Process Improvement Customer Insight Governance Stakeholder Engagement Business Analysis Service Delivery Project Planning Strategic Planning Strategic Partnerships It Strategy Project Portfolio Management Performance Management Policy Government Knowledge Management Process Engineering It Service Management Itil Business Intelligence Team Leadership It Management Customer Service Shared Services Benefits Realisation Private Sector Management Consulting Culture Change Information Management Training Delivery Workshop Facilitation Community Engagement Ict Certified Project Manager Business Process Mapping

Frequently Asked Questions about Claire Leach

What company does Claire Leach work for?

Claire Leach works for The Woodland Trust

What is Claire Leach's role at the current company?

Claire Leach's current role is Experienced Programme and Project Manager.

What is Claire Leach's email address?

Claire Leach's email address is cl****@****.gov.uk

What is Claire Leach's direct phone number?

Claire Leach's direct phone number is +4484546*****

What skills is Claire Leach known for?

Claire Leach has skills like Business Transformation, Program Management, Crm, Strategy, Prince2, Stakeholder Management, Project Delivery, Public Sector, Management, Project Management, New Business Development, Customer Experience.

Who are Claire Leach's colleagues?

Claire Leach's colleagues are Jade Phillips, Matthieu Baudry, Alejandra Hart, Pamela Urban, Llinos Humphreys, Parvinder Atwal, Merle Dekanski.

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