Managing a newly established business in a popular village location. Focused on building a great reputation and repeat custom, ensuring that customers had a positive and enjoyable experience.Responsibilities included: - The day-to-day running of the business, remaining organised and efficient.- Introducing new, locally-sourced products and building and maintaining strong business relationships with suppliers.- Drawing up the staff rota as well as advertising for, interviewing and hiring new members of staff, ensuring that they were aware of my expectations and sufficiently training to meet these.- Managing social media accounts associated with the business, updating these and using them as a platform from which to promote various events.- Communicating clearly with both staff and the business owner to ensure a happy and safe working environment that adhered to the correct procedures, securing a 5/5 food hygiene rating.- Adapting to feedback and using every experience to further develop my leadership style and reflect on where my performance could be improved.- Finding solutions on a daily basis, ensuring that the customer’s experience remains a positive one.- Attending networking events to promote the business and within the local community.- Remaining business-minded and able to justify my decisions to the business owner, ensuring I worked to deadlines and remained within the budgets set for tasks.

Working from Heathrow as a member of Mixed Fleet Cabin Crew, reaching ‘Qualified’ level. Priding myself on ensuring customers were well looked after and their journeys memorable. Constantly looking to improve my performance and gain experience. Responsibilities included:- Upholding extremely high standards of safety at all times, never hesitating to report concernsthrough the appropriate channels when necessary.- Working to ensure that all customers experienced a memorable journey, often resolving issuesindependently and ‘thinking outside the box’.- Being accountable and responsible for my actions and ensuring that my performance wasdocumented and encouraged by having regular contact with my manager and completing regular inflight assessments.- Maintaining British Airways’ as reputation as Britain’s best loved brand through my actions andbehaviour both on and off duty, being respectful and empathetic.- Working as part of an often-changing team to ensure customers were looked after, contributing to BA’s ‘One Team’ ethos and going out of my way to support my colleagues.- Championing the Flying Start charity through raising money and awareness on-board.