• Managing the day to day tasks of an office with three top producing agents in Whatcom County including setting appointments, client follow-up, Lead Management, Open House Kits, flyers, marketing, Website Maintenance (www.BuyerMax.com), individual Broker’s Caravans, Marketing Packets• Creating agenda and running weekly office meetings (New listings, updates on properties, office announcements, items to discuss, etc.)• Personal client and agent interactions via email, telephone, fax• Daily interaction with local title companies such as Chicago Title, Whatcom Land Title, First American Title Co.• Daily use of Adobe Photoshop CS5, Adobe InDesign, Adobe Acrobat, Light Room, NWMLS.com (North West Multiple Listing Service), Real Emerge, Top Producer 8i, Tour Factory, Supra Ekey, Outlook, Paperless Pipeline, Pacific North West Homes, Remax.net, Zillow, Trulia• Processing Listing paperwork, Buyer and Seller Pending paperwork, Sold Paperwork• Collected and filed HUD statements, entrusted with Earnest Money checks from clients, file maintenance, assisted the revamping of daily checklists • Ordering office supplies as needed (copier paper, toner, presentation folders, etc.)

- Cashiering, managing the till, filing, transferring calls, closing work orders, reordering office supplies, general office administration- Service follow-up/customer satisfaction calls- Transporting new, used, and sold vehicles to the Anacortes and Burlington branches (Jerry Smith Kia, Smith Chevrolet)- Transporting customers - Some website maintenance (www.smithkia.com)- Social Media (@SmithKiaBham, http://www.facebook.com/SMITHKIA)- Monthly Service Coupons- Monthly Newsletter for Smith Kia Bellingham and Jerry Smith Kia Burlington

- Answering phones, contacting customers via e-mail, scheduling flights (Flight Schedule Pro program), cashiering (credit cards and cash), sending faxes, confirming appointments- Interacting with commercial airline pilots, employees and customers - Organizing customer transportation (Hertz, Enterprise, Budget, Avis, Airport Shuttle, Hotel Shuttle, Taxi) and lodging (Hampton Inn, Holiday Inn Express, Hotel Bellwether, Best Western Lakeway, etc.) - Photocopying, faxing and e-mailing documents for BAS and transient pilots - Confirming and making arrangements for charter companies including catering, transportation, call-outs, luggage, lodging, etc.- Marshaling, chocking and coning aircraft, taking fuel orders, greeting pilots and passengers, assisting with luggage, taking garbage, returning rental cars and keeping the customers happy- Running errands for BAS including bank deposits, grocery shopping, receiving and delivering paperwork, mailing packages (Fed Ex, USPS, UPS), purchasing supplies - Assisting office manager with keeping the office tidy, clean and efficiently running which, in addition to clerical work, includes keeping the flight planning area uncluttered as well as assisting office manager with the inventory, pricing and management of the concession area - Hand entered over three years worth of service requests into the Concierge program in Total FBO- Confirming arrangements with charter companies (catering, car detail, luggage etc.) such as NetJets, Island Air, Executive Jets, Desert Jet- Entering contract fuel customer tickets (e.g. Allegiant Air, Alaska, Horizon, Northwest Sky Ferry) into computer system (Total FBO)• Assisted organizing and managing Bellingham Aviation Services booth at the Northwest Aviation Conference & Trade Show (2012)• Experience fueling smaller private aircraft (100 LL - Avgas)• General computer tasks (word processing, spreadsheets, etc.)

- Word processing including Power Point, Microsoft Word and Excel- Customer service- Answering phones, transferring calls, taking messages- Scheduling meetings, appointments and conferences- Planning Fundraisers- Completed RE/MAX’s section in the Whitman County Parade of Homes magazine (a county-wide periodical featuring real estate by Realtor® members of the Multiple Listing Service of the Whitman County Association of Realtors®, the Whitman County Parade of Homes serves Pullman, Colton, Uniontown, Colfax, Moscow, Endicott, St. John, Palouse, and Garfield.) '09- Website maintenance (http://www.pullmanhomeandland.com/)

- Cashier experience- Manning fitting rooms, repackaging costumes and assisting customers with costume fittings- Inventory - Display building- General customer service