Managing IT Engineering Developers, through Dev/Ops POD model.Building configuration requirements for the Gainsight Application for the VMWare Customer Success Organization. Build & Run model for business requirements, through Agile Delivery methology.

Program Manager , Crisis Management Team (CMT), VMware IRL• Working with Ireland Site Council to co-ordinate CMT planned meetings and ad-hoc emergency sessions when required due to local issues (such as weather alerts, global pandemics, site emergency situations)• Own the CMT handbook for Ireland sites on Qtrly basis ensuring all CMT Executive team members are updated and informed as needed.• Through 2020 to current day hosted CMT meetings for Ireland sites to co-ordinate staff… Show more Program Manager , Crisis Management Team (CMT), VMware IRL• Working with Ireland Site Council to co-ordinate CMT planned meetings and ad-hoc emergency sessions when required due to local issues (such as weather alerts, global pandemics, site emergency situations)• Own the CMT handbook for Ireland sites on Qtrly basis ensuring all CMT Executive team members are updated and informed as needed.• Through 2020 to current day hosted CMT meetings for Ireland sites to co-ordinate staff onsite, organizing communications to all staff Show less

IT, Business Applications Support (BAS)· Managing a global team of salesforce.com system admins providing Level 1 business support.· Escalation Management from business leadership· Working with multiple support teams to resolve system bugs and defects· Resource and coverage planning at times of “WarRoom Support” after major program launches· Engaging with business leadership to understand business requirements for enhancement or process changes at BU level, and setting… Show more IT, Business Applications Support (BAS)· Managing a global team of salesforce.com system admins providing Level 1 business support.· Escalation Management from business leadership· Working with multiple support teams to resolve system bugs and defects· Resource and coverage planning at times of “WarRoom Support” after major program launches· Engaging with business leadership to understand business requirements for enhancement or process changes at BU level, and setting correct prioritization to ensure follow through Show less

Co-Ordination IT Service Desk activities across 4xStryker campus locations in Ireland· Responsible for driving process improvement across IT Services and Support team.· SLA Management· Resource Management· Vendor engagement (Print Solution, Mobile Phone Deployment)

Fulltime Service Delivery Manager onsite with Irish Retail Customer.· Ensuring SLA’s were met across all key business services for the IT outsourcing contract obligation.· Daily, Weekly, Monthly KPI reporting to wider IBM Account Executives and customer leadership· Escalation Management onsite· Co-Ordinating IBM Technical Support teams both onsite, from IBM Campus headoffice and offshore teams