• Competent Business Analyst/Product Manager of multi-department, cross-functional projects including risk analysis, planning, communication and change management• Moved development life cycle rapidly through initial prototyping to enterprise-quality testing and final implementations for new TELUS Order Management tool.• Gathered system requirements, performed analysis and provided documentation for system enhancements for Samsung Return application• Proven ability to identified inefficiencies in business processes and recommended improved policies• Applied proven Business Process Improvement systems and techniques to process improvement projects for new or established business processes across the organization• Facilitated requirements gathering, reviewed and obtained sign-off on several Corporate IT projects• Proficient at document process flows and developing requirements for functional improvements and enhancements • Routinely responsible for providing regular project updates to Business Owners and Executives• Frequently act as primary conduit and liaison between developers and business units