Claire Mcmanus Email & Phone Number

Family Care Division (Paediatrics, Obstetrics and Gynaecology) across South Tyneside and Sunderland

South Tyneside

Portfolio Community Services in South Tyneside ; community integrated teams, palliative care, Discharge to Assess, intermediate care, Acute care nursing team, specialist continence, 0-19, Children’s OT, Physiotherapy, Speech & Language. Adult Speech & Language. Podiatry & Biomechanics. School Aged Immunisation Service (South of Tyne & Wear)

Ponteland Medical Group

Northumberland

Responsibility for two dispensing GP surgeries and a community pharmacy located in Northumberland; Widdrington Surgery, Widdrington Pharmacy and Felton Surgery.Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.Successfully lead Widdrington Surgery through the CQC re-inspection process to achieve a Good rating, following the issue of an inadequate rating for the “Well-led” and “Safe” domains from an inspection in October 2014. This involved development and implementation of key assurance documents and policies, ensuring full staff awareness and understanding, within a two month timescale.

Newcastle Upon Tyne, United Kingdom

In this role I was responsible for overall control and supervision of all activities of Freeman Clinics. Freeman Clinics is a provider of walk in centre, hospital outreach and primary care services across 4 sites in North Tyneside and Newcastle, employing 75 staff.Main job functions:Responsible for all company contracts & Service Level Agreements Development & review of company business strategyPlanning organisational activities to achieve targets and standardsGovernanceReporting & communicationsStaff; recruitment, selection, development and motivationCompany assetsFinancial planning and budgetingPublic Relations (marketing and communication strategy for the organisation),Link between Board of Directors and management committeeOrganisational lead for CQC complianceKey achievements:Following the addition of Earsdon Park Medical Practice to Freeman Clinics, I led the process of restructuring the organisation, to provide flexibility for future expansion and enable each centre to operate autonomously & take ownership of their respective service. I co-wrote the application for Freeman Clinics to become an AQP accredited provider of the community anti-coagulation service. This submission was successful and Freeman Clinics is now an accredited provider of this service.Secured contract extensions and finance models for walk in centre and primary care services for both Darzi centresCompleted a full review of the SLA with the major shareholder of Freeman Clinics (Newcastle upon Tyne Hospitals NHS Foundation Trust).Produced organisational business plan which reflected the vision of the organisation & the views of the local health centres.Improved communication and profile of Freeman Clinics with Directorate Managers within major shareholderImproved corporate identity of the organisation through development of company website and standardisation of policies & procedures across sites.

North Tyneside

Providing a lead on business and marketing advice for a physiotherapy team based in North Shields. I carried out a review of the existing service and identified key areas of action with regards to GP related referrals and working with the local GPs to offer patient choice for physiotherapy in North Tyneside. Explored potential opportunities of working with the NHS through the AQP process and assessing the possibility for the service to apply for provider status should the opportunity arise

Newcastle Upon Tyne, United Kingdom

Service development and re- design were a key aspect of my role during my time at Saville Medical Group: Examples include:- Redesigning the travel vaccination service for patients registered with Saville.- Review of the private medical suite within the practice;I devised and implemented a business plan for the private medical suite focusing on new business generation for the practice - Systematic & continual review of the practice nursing teamMy role also covered a range of responsibilities including management and leadership of the multidisciplinary team at the main and branch practice as well as providing support to the Managing Partner.

Newcastle Upon Tyne, United Kingdom

This was a dual role with Saville Medical Group where my time was split between the two practices.Main focus of my role was to provide leadership and management to the team at Broadway, improve the services offered to patients and support the Partner with contractual and Quality Outcomes Framework (QOF) compliance.Examples include:1. Acted as lead for the practice in all aspects of QOF; working with the primary care team to ensure the necessary systems were in place; carrying out clinical audits with the GP Partner to help the practice to dramatically improve QOF performance and achieve over 50%. 2. Working with the practice team to improve services and information available to patients about the practice.3. I led a review of the administrative team; working with the team encouraging them to identify their responsibilities and how to provide the best quality service to the patients.

Harrow & Ealing

I held various roles within Cygnet Healthcare and Detox 5 (subsidiary of Cygnet Healthcare).1. Management TraineeI started as a Management Trainee working frontline with inpatients at Bowden House Psychiatric clinic and as PA to the Chief Executive of Cygnet Healthcare. This role involved mainly project work as directed by the Chief Executive, which included efficient working and healthcare business management I worked with multidisciplinary teams to review patient services and implementing change in a resistant environment. 2. Unit Manager for Detox 5 (10 bed opiate detoxification ward)Job roles:Leadership and management of unit team (administration, HCA's and RMN team)Achieving patient care quality standards and targetsComplaints managementBusiness development Managing the financial budget for the Unit through monthly reviews and budget setting for the year aheadAchievements:I lead the unit team to achieve HQS accreditation as part of Cygnet Healthcare's company accreditation. Implementation of service improvements & staff involvement in new ideas to achieve a positive culture of change. Building relations and communicating with drug teams and agencies to ensure the patient journey was integrated.3. General Manager for Cygnet Hospital Ealing, 19 bedded low secure psychiatric ward & 10 bed detoxification unitOverall responsibility for all non-clinical functions within the hospital which included health & safety, human resources, catering, housekeeping, administration and patient complaints.Achieved HQS and Local Authority standard compliance.Responsibility for the hospital budget; monthly reviews and financial forecasting.Business development and referral generation.4. Director of Professional Relations for Detox 5 Business strategy; review of existing and new business development Leadership of the marketing team. Liaison work with community drug teams, voluntary agencies, GPs, health authorities and probation service teams.

Ma, Geography

Activities and Societies: Athletics Blue & Cross Country half Blue, Downing College Football, Lady Orchids, Pink Elephants

Post Graduate Diploma, Business Studies