Claire Michell Email & Phone Number

Sydney, New South Wales, Australia

Sydney, Australia

OverviewManaged the front of office administration area in a busy day program unit. Client throughput approx. 60 – 80 per day. Scheduling of patients through reservation/patient system in line with therapist and class availability. Assisted with therapy as required across wellbeing programs. In summary the aspects of role included:-1. Co-ordinating patient programs including the development of patient details through reservation system.2. Ensure secure management of patient information through onsite and offsite filing locations.3. Responsible for collection of revenue, follow up of outstanding debt and reconciliation of end of day collection.4. Training of new administration staff to ensure competent prior to patient interaction.5. Management of busy telephone system.6. Co-ordinating and facilitation of some of the inhouse wellness programs.7. Providing support and assistance to patients as required, eg details of wellness programs, assistance with transportation, advocacy with third party funders (eg Health funds (VHI) for patients and carers.8. Work with the larger Allied Health and Hospital team to provide input into program updates, quality activities.9. Active member of the Allied Health Quality engagement group

Sydney, Australia

Sydney, Australia

Support the overall functioning of the Administration team in a busy day surgery service. Manage phone enquiries from patients, doctors and other service providers. Ensure all paperwork was accurately prepared for patient admission. Ensure paperwork is compiled at discharge to ensure billing could occur.In summary the aspects of the role included:1. Effective management of clinical paperwork to ensure efficient patient scheduling2. Front desk reception, management of patient enquires or concerns.3. Assisted with medical record auditing to ensure quality compliance.4. Assisted with the scheduling of meeting rooms, organization of meetings including suppers and beverages.

Bachelor Health Science, Therapeutic Recreation, Health/Health Care Administration/Management

Bachelor'S Degree, Occupational Therapy/Therapist