An experienced Operations Leader specialising in Customer Success, Operational Improvement and Procurement.Customer Success through operations leadership and collaboration is at the heart of my delivery goals. Successful onboarding, first class support using technology to promote ease and speed of query resolution, product adoption, positive outcomes leading to customer retention.- Part of the Senior Leadership team that sold Constructionline from Capita to Warburg Pincus in 2018- Able to work in a pressured environment and remain calm with a measured approach- An effective operational leader who successfully drives customer excellence and success outcomes through continuous improvement – people, process and tools and positive culture-