Line marking and paint to the sports turf industry worldwide

Led the UK and Rest of the World customer service team to ensure continued service excellence across all key markets.Developed business and resource plans to ensure optimum coverage and service levels for Alderley customer base. Defined and implemented targeted campaigns to grow services revenue and margin.Trained the services team in cross-selling and upselling for both inbound and outbound sales calls.Worked closely with Sales , Projects, Finance ,Marketing and Procurement-both locally and internationally- to ensure a seamless handover and consistent customer experience across all touchpoints.Ensured the continued delivery of high quality , technically compliant, best price and best margin proposals and project execution.Encouraged and facilitated 2-way feedback from external and internal customers-implementing changes to services procedures and processes to improve performance.

Develop, direct and manage all sales and service enquiries (valued between £250-£600,000) coming into the Services Department for a global oil/gas/water metering engineering company. To technically and commercially evaluate proposals to meet client’s specifications. Attend and address bid clarifications to closure.Resolve technical, contractual, operational problems as they arise. To negotiate and nurture long-term business relationships with customers, distributors, international sales / security agents and end users worldwide.Key Relationship Manager to all the Alderley Service Clients globally.Also involved with Management Tasks including the supervision of five staff including their training, strategic planning, business negotiations, and tendering bids, ensuring that the department achieves target and maintains profitability.Handling warranty claims for the department.

Administrative role within Services TeamEvaluating client’s request, and providing solutions/proposal to meet their need Developing team members as Services Team grew quickly

Administrative role supporting project team. Responsible for on-time delivery of project documents Liaising with suppliers and internal departments

Fund raising for a charitySales for a Private Bank Business Administration for Independent Financial Adviser

B2B Consultant-responsible for developing and servicing insurance brokers, solicitors ,accountants, banks within the City of London ,and the South of England. Recruited and managed staff.Successfully brokered the largest deal in the history of Swiss Life by writing a £7 million contract for one of the main 4 Banks in the UK.• International Life Office selling group protection products. • Responsible for servicing and developing National IFA’s and Brokers in the City of London and Hertfordshire. • Recruited staff, developed and delivered Continuous Professional Development Plans. Developed and initiated change to constantly improve on service levels, thus building on client relationships and therefore increasing new business opportunities consistently over-achieving on targets based on Sales.

Working for an Independent Financial Advisor. Providing technical and administrative support on Group Pensions, Death in Service, Permanent Health Insurance and Compliance. Reporting to directors on latest developments in Private Medical, Critical Illness and Long-Term Care insurance

Advising customers on Life Assurance, Mortgages, Pensions and Savings.