A dynamic and organised individual, whilst being an enthusiastic, adaptable team player. Highly motivated, driven with a ‘can do’ attitude, bringing out the best in others. Experienced in IT Service Management across a number of Infrastructure Service roles & disciplines, Technical Delivery Management, & Operational Service Management in small to large (enterprise) organisations. With in excess of 18 years experience in an IT Management/Support environment, supported by ITIL Practitioner Certification Claire has a proven ability to work at both strategic and operational level leading a team in a customer-focused multi-site structure. Being able adapt to changing demands, make reasoned decisions, set priorities and formulate processes and procedures feed continued success.Excellent problem solving, communication and soft skills alongside an innovative “can do” work ethic are underpinned by a proactive approach, strong managerial and technical skills, resilience and hands-on knowledge.