Claire Ritchie Email & Phone Number

Manchester Area, United Kingdom

Manchester Area, United Kingdom

• Primary contact for all Halewood customers in Greater Manchester and Manchester city centre area; offering customer support & advise, and advocating brand quality.
• Researching businesses, individuals, and industry trends to identify potential new clients and markets and ways to serve existing clients better.
• Managing time and call plans for all on and off trade routes to market including national, regionals, IFT, managed and L&T operators.
• Contacting and meeting with existing and potential clients using phone and email to gauge interest and plan meetings.
• Preparing client presentations and materials, including PowerPoint and sales displays.
• Monitoring and reporting brand representation via bespoke ‘hub spot’ execution tracking system, ensuring adherence to advised new contract listings.

Manchester Area, United Kingdom

• Responsible for Primo wholesale customers on Manchester and Cheshire territory, with estimated annualised net sales of £3.8m – doubling the sales vs 2019, with KPI’s in Sales growth, brand installs & profit margin.
• Building and developing relationships with brewery aligned account managers to improve own knowledge in category advice, ranging and price to further enable me support to customers.
• Meeting with and presenting to prospect customers, sharing brand portfolios and unique selling points - further enhancing customer value proposition with brewer promotions and incentives.
• Identifying and sharing new revenue streams for the company by highlighting market trends and new product opportunities – e.g. Diageo Cocktails.
• Championed sales reporting improvements with internal IT - proposing and implementing a new structure for customer visit data, bringing financial benefits for the business and improvements to time efficiency of all.
• Pro-actively investigating customer bad debt data and then recovering 88% of balances on territory area in the first month.

Staffordshire, England, United Kingdom

• Responsible for HB Clarke wholesale customers on Stockport and Stoke territory, with estimated annualised net sales of £1.3m.
• Working in partnership with brewery aligned account managers to grow net sales and brand participation.

• Responsible for a team of three, dealing with customers on inbound/outbound calls, setting up new accounts and credit limits and processing weekly/monthly invoices and statements.
• Dealing with large amounts of cash on a daily basis; cashing up, banking, together with the inputting of visa/credit card transactions and allocating cash to customer accounts.
• Liaising with Reps, managers, and key account managers
• Working to a call schedule, contacting listed customers.
• Taking orders, dealing with any queries, and sourcing stock - ensuring all customers needs are met.
• Prospecting for new business to enhance future growth within the company.

Customer Service Management

Wset Level 2 Award