Following strict licensing conditions issued by the council and governmentHandle incoming calls and emails from customers wanting to book holidays fortheir catsVerifying their cats comply with vaccination requirements of the governmentlicensing regulationsUnderstanding from the customer the day-to-day needs of their cats(e.g.food,medication)Describe how we operate the cat hotel to customersMedication control for cats in the hotelMake sure the clients… Show more Following strict licensing conditions issued by the council and governmentHandle incoming calls and emails from customers wanting to book holidays fortheir catsVerifying their cats comply with vaccination requirements of the governmentlicensing regulationsUnderstanding from the customer the day-to-day needs of their cats(e.g.food,medication)Describe how we operate the cat hotel to customersMedication control for cats in the hotelMake sure the clients understand the available packages and costsEnsuring good customer relations.Requesting customer reviews and feedbackIssuing invoices. Chasing payments. Reconciling accounts.Handling payroll. Managing staffStock control - ordering supplies and equipment Show less

Helping to set up a new study centreAnswering and responding to telephone queriesInterviewing and establishing the best course for the learner to achieveSet challenges and achievable personal goals as well as mentor the LearnerUse constructive and motivational skills to encourage feedback and advicePutting Learners at ease and guiding them through their course

Responding to client feedback and issues raised by telephone or email within the service standards (that working day). Assigned to manage 270+ clients.Resolving any payment issues within service standardsDaily review of the payroll. Reviewing and resolving errors to ensure it is correct within the agreed timetable. Liaising with clients, team leaders, and agencies asappropriate.Setting up new clients on the system accurately and promptlyResolving queries with agencies with… Show more Responding to client feedback and issues raised by telephone or email within the service standards (that working day). Assigned to manage 270+ clients.Resolving any payment issues within service standardsDaily review of the payroll. Reviewing and resolving errors to ensure it is correct within the agreed timetable. Liaising with clients, team leaders, and agencies asappropriate.Setting up new clients on the system accurately and promptlyResolving queries with agencies with regard to contracts,certificates ofincorporation, invoices and timesheets ensuring the relationship is maintainedand enhanced.Maintaining and enhancing technical payroll, tax and NI knowledge in order togive clients a professional and knowledgeable service.Meeting service levels. Improving clients' “joystick” ratings.Achieved quarterly bonus twice. An employee of the month in May2005. Show less

Placing telephone deals for clients and agents, working to tight valuations points. Making sure that no errors are made.Answering & resolving telephone queries in a quick and efficient manner. Ensuring the caller’s expectations are met as well as the company’s service level agreements.Responsible for handling the accounts of various fund management companiesAdhering to and understanding the Data Protection Act and Anti-Money Laundering Procedures.Day to day duties include… Show more Placing telephone deals for clients and agents, working to tight valuations points. Making sure that no errors are made.Answering & resolving telephone queries in a quick and efficient manner. Ensuring the caller’s expectations are met as well as the company’s service level agreements.Responsible for handling the accounts of various fund management companiesAdhering to and understanding the Data Protection Act and Anti-Money Laundering Procedures.Day to day duties include providing clients with up-to-date valuations, account history, ordering statements & contract notes, amending account details and investigating and resolving complaints. Show less

Processing Switch, PEP, ISA Transfer applications on company IT systems and contact companies to resolve any outstanding queries.Dealing with and resolving queries from internal and external customersRegular rota duties include progress chasing of clients’ monies and documents

Supporting the office manager in her absence & supervising the team with the day-to-day running of the officeLiaison with various third parties on the phone and in written communication.Ensuring that relevant legal/administrative procedures are followed andrelevant documentation is in order before and on the release of sentences.Prioritisation of workload and making sure tight deadlines were met.Experienced in many different departments of the prison service.Responsible… Show more Supporting the office manager in her absence & supervising the team with the day-to-day running of the officeLiaison with various third parties on the phone and in written communication.Ensuring that relevant legal/administrative procedures are followed andrelevant documentation is in order before and on the release of sentences.Prioritisation of workload and making sure tight deadlines were met.Experienced in many different departments of the prison service.Responsible for producing statistics for Head Office and making sure the DataProtection Act was adhered to. Show less