● Led a consulting project as the primary project manager, translating intricate business requirements into effective Salesforce solutions.● Collaborated closely with a team of four colleagues, ensuring clear communication of project timelines and developmental needs for solution implementation.● Provided expert guidance and advice to colleagues, facilitating the completion of configuration steps essential for project success.

Collaborated on a team of 3 for a global company with customers in America, Europe, Asia, Australia, South America, supporting 100+ users of Sales Cloud, Salesforce CPQ, and Slack.● Led a Slack Integration project to replace a third-party integration, expanding notifications to over 100 users, saving the company $10,000 annually on legacy platform.● Collaborated on CPQ project, streamlining sales process by 25% and completing two successful phases.● Created Dashboards to help improve lead response rate by highlighting the Business Development Representatives quarterly and annual goals● Contributed expertise to data migration initiatives, guaranteeing the smooth and accurate transfer of 100,000 essential records between systems.● Administered and maintained Salesforce CRM and related technologies such as Gong, Outreach, ZoomInfo, 6sense, LI Sales Navigator and a few more, to support business operations, implementing customizations to enhance user experience and system efficiency.● Collaborated with stakeholders to gather and document business requirements, translating them into effective Salesforce solutions.● Conducted training sessions for end-users, ensuring optimal utilization of Salesforce features and functionalities.● Assisted in analyzing business processes, identifying areas for improvement, and documenting requirements for system enhancements.● Created and delivered ad hoc reporting as required across different stakeholders within the organization.

● Member of a Salesforce Professional Development program where I learn and explore best practices by participating in live workshops.● Professional Development Topics such as Business Requirement Gathering, Solutioning and best practice for implementations● Gathering Detail Requirements; Full Solution Documentation for Requirement Delivery● Weekly Meetings to Review Salesforce Configuration● Updates and Determine Next Steps for Continued process improvements and new enhancement prioritization● End-User Training Documentation and Workshops to ensure understanding and user adoption of customizations● Automations Including Email Templates, Alerts, Process Builders; Flows in order to properly solution for business needs

● Develops standard operating procedures for data collection, management, recording, and reporting for the association● Consults stakeholders to prioritize business and information needs● Recommends new process improvement opportunities using the association management software● Manages invoicing and renewal process for existing members and onboarding new members● Collaborated with different teams and third-party vendors from different countries on projects ● Researched and gathered intelligence from multiple industry resources that were aggregated and shared as a member benefit

● Reduced abandoned shopping cart orders by 50% by streamlining registration workflow process. ● Facilitated recruiting and customer acquisition of vendor accounts including onboarding sequence for new vendors and ongoing account management.● Manage databases and accounts payable including vendor accounts, vendor invoice management and working with accounting contractor.● Managed weekly and monthly reporting on all accounts receivable.● Engages strong analytic skills to update and track commissions reports as contracts are signed in salesforce.com ● Provide monthly bank reconciliation and manage discrepancies.● Analyze monthly expenses, reports, and credit card reconciliations.● Process monthly and quarterly sales tax information and manage requested documentation for bookkeeping and audit purposes.● On-site supervision of event registration setup and badge pick-up

● Managed Salesforce.com for the Sales Team in sales cloud, including imported/exported data with data loader, assured data accuracy with validation rules, streamlined processes with workflow rules, and more.● Analyze customer issues implementing creative problem solving to formulate new processes, improving experience.● Provided customer support for event registration.● Assist with placement of orders, refunds, or exchanges.● Generated report for metrics & data analytics of conference attendees’ demographics.● Demonstrated strong organizational skills, reconciling bank statements, processing invoices and maintaining journal entries in QuickBooks.

● Analyze customer issues, implementing creative problem solving to formulate new processes, improving experience.● Provided extra assistance to non-English speaking students with a positive attitude.● Supervised students in the labs; displaying a positive work ethic; computer instruction● Assisted students individually to help them master assignments and to reinforce learning concepts presented by teachers.● Enforced administration policies and rules governing students; implemented written communication.

Welcomed and greeted all visitors; screened calls; directed to appropriate staff; organised all incoming mail and distributed to recipients.Exhibited a high degree of discretion related to safeguarding confidential information.Provided exceptional customer service by appropriately answering client concerns, forwarding messages and confirming appointments as necessary