Management of 8 corporate wear contracts in banking, retail, hospitality and airline sectorProject management of all contracts, ensuring the timely and successful delivery of solutions according to customer needs and objectivesBuild and maintain strong, long lasting customer relationshipsNegotiate contracts and close agreements to maximise profitDevelop new business with existing client and identify areas of improvementLiaising with the forecast team to forecast and track budgets for each customerPrepare and present monthly, quarterly and end of year KPI reviews to internal team and customersAssist with requests or issue escalations as needed

Working as a freelance sales and business development consultant at Able Access UK Ltd and Bickford ConstructionComplete assessments of service user’s homes and provide advice and guidance on suitable disabled and bathroom adaptationsCo-ordinate and manage all referrals from multiple agenciesSurvey, design and provide quotations for building and easy bathing home adaptationsLiaise with health care professionals to determine needs for service usersCompleting monthly and quarterly statistics to sales team and company directorsResearching and updating knowledge on new products and training of this to staff team

Managing 6 criminal justice projects within Worcestershire and Herefordshire including an employment project, young person’s project and a West Mercia probation project which supports offenders over the 7 reducing re-offending pathwaysEnsuring processes and procedures are in place and ensuring targets are metManagement of a staff team of 9, including monthly supervisions and team meetingsCompletion of monthly reports to senior management teamOverseeing the operational delivery of each project, ensuring processes and procedures are in place and ensuring targets are metDeveloping and managing partnerships with the funders for each contractInduct, manage and support new staff and volunteers on the projects and also supervise existing staffCompletion of quarterly reports for all projects and monthly reports to senior management teamAttend contract performance meetingsProduce resources for all the projectsManaging Birmingham and Black Country European Social Fund Contracts which support ex/offenders and/or clients with substance misuse issues back into employmentManaging a staff team of 7 keyworkers, 1 senior keyworker and 1 administrator, carrying out monthly supervisions with all staff and dealing with any performance related issues. Also supporting staff development within their roleSetting individual targets for staff and also team targets Ensuring processes are in place and setting up new processes to ensure targets are metSetting up new processes which enabled service to triple job outcomes already achievedNetworking extensively to increase referrals into the service which increased by 50%Auditing of staff files ensuring files are fully compliant with ESF guidelinesManaging of petty cash, staff expenses and office managementSupporting a caseload of 30 clients to achieve sustainable employmentWriting up a new training programme to support clients back into employment and training of staff to deliver this to a group of clients

Supporting the set-up of new service to support Prolific Priority Offenders back into education, training and ultimately sustainable employmentSetting up of new processes and procedures to ensure smooth running of serviceManaging 4 project workers, liaising with them on a daily basis, supporting them within their roles and dealing with any issues. Carrying out monthly supervisions with staff, supporting their development and ensuring they were competent to fulfil the expectation of their roleDealing with any performance related issues, this could be individual staff or service performance issues and implementing performance improvement plans where applicableCompleting monthly statistics figures to commissioners Liaising daily with commissioners and dealing with any service queriesLiaising with probation, police and external organisations on a daily basisSupporting a caseload of up to 40 clients who had a history of substance misuse and/or offending backgroundsConducting assessments, writing detailed action plans and identifying SMART goalsSupporting clients to re-enter mainstream education or gaining sustainable employmentCreating CV’s for clients, preparing them for interviews, job searching, motivating them and supporting them to overcome their barriersWorking in partnership with probation, police and drugs intervention programmeManaging my own diary and responding to deadlines to assess new referralsResponsible for the pre-employment programme, delivering training to a group of up to 12 clients to gain more confidence and gain skills to help them into employment

Supporting a caseload of 25 clients to help sustain their tenanciesConducting risk assessments for new referrals who wanted to access the service and conducting full assessments Visiting clients in their home and working to SMART goals on a detailed action planAdvocating for the clients with other agencies to set up debt management plans, payment plans, repairs and also arranging appointmentsGiving guidance to clients to fill out forms or with difficult telephone conversationsSupporting clients to reduce their alcohol use, filling out drink diaries, assessing units consumed and safe levels to reduce by weeklySupporting clients to gain voluntary work, training and employment

Working as a live in support worker for young adults with learning disabilities, mental health issues and challenging behaviourSupporting clients with tenancy issues while also teaching life and social skillsDealing with challenging behaviour, verbal and physical aggression and reflecting back with the client on these to help with management and coping strategiesWorking to a detailed action plan to prepare and support young adults to sustain tenancies, to re-enter mainstream education or employment and supporting them through the process

Supporting up to 12 clients with mental health needs within supported housing settingWorking to the supporting people framework to help them sustain their current tenanciesWriting detailed support plans and working to SMART goals and reviewing these every 6 weeks or every time there was a changeUndertaking group and 1-1 work to gain life and social skills

Processing accounts for several contractsWorking to tight deadlines and processing reports for managementEnsuring maintenance of company filing system, reception duties and dealing with customers queriesExtensive administrative experience, including the use of excel, power point, word, sage line 50 and outlook