Interviewed, selected, and trained new employees, providing ongoing support and performance feedback.Facilitated transition from use of MindBody Online to WellnessLiving Systems, offering support to both clients and staff.Developed and implemented new operating policies and procedures due to COVID-19.Updated and created new Employee Handbook and Procedure Guides.Created opportunities for continuing education and staff development.Formed lasting client relationships through strong communication and issue resolution.Managed in-house event and performance planning.Managed maintenance of studio equipment and other facility repairs to ensure client and staff safety.

Assisted in development of new point-of-sale system and trained employees on system with new procedures.Developed organizational system for high-volume holiday customer orders.Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.Oversaw work of cashiers to identify strengths and weaknesses in job expectations.Trained new employees in point-of-sale transactions, stocking practices, and other customer services.

Managed wide variety of customer service and administrative tasks.Provided tours to new and prospective members and students, while highlighting facility amenities and addressing individual fitness needs.Documented and responded professionally to guest complaints, resolved issues promptly, and escalated to management when necessary.Asked questions and looked for root cause of complaints, obtaining sufficient information to refer to supervisor.