Claire Vosper Email and Phone Number

Senior Management:• Working with other members of the Senior Management Team in the identification and development of company objectives.• Contributing to daily operational decision-making as required and assisting in the implementation of effective change management.Human Resource Management:• Managing and undertaking the recruitment and interview process.• Taking responsibility for company induction procedures for all new starters including participation in probationary review meetings.• Contributing to the design and implementation of employee benefits and salary reviews.• Taking responsibility for ensuring that effective appraisal procedures are carried out across the company and providing annual employee feedback and data to Directors.• Updating and maintaining the Staff Handbook.• Handling any grievance or disciplinary procedures.• Managing and undertaking all aspects of HR correspondence including reference checking and issuing staff contracts.• Ensuring a positive morale within the Company through arranging social events and company meetings.• Conducting exit interviews and assessing feedback received to establish whether action needs to be taken.• Providing support to managers on any employee related issues.Quality Management:• Identifying and managing emerging quality issues.• Monitoring and managing the performance of the company’s linguistic supplier resources.• Ensuring continued compliance of Wordbank processes with ISO 9001 standards.• Ensuring maintenance of Wordbank’s ISO 9001 certification, including managing both internal and external audits and identification of opportunities for continual improvement.• Providing regular performance and progress reports to Directors.

• Managed a team of Project managers, developing motivational and team leadership skills. • Managed major client accounts with a combined turn-over of £1 million per annum.• Developed sales techniques to negotiate price and deadlines with new and existing clients.• Conducted and presented internal audits, including quality and statistical analysis. • Developed problem-solving skills through project management, analysis, and team leadership.

• Liaised with internal/external suppliers and clients, developing written and oral communication skills.• Worked effectively both independently and as part of a team.• Thrived in a high-pressure, deadline-driven environment, developing the required prioritisation skills to ensure on-time client delivery.