Interim Secondment• Reporting to Managing Director for TalkTalk Consumer• Building Roadmap of key change and operational milestone activities to drive greater leadership team visibility and alignment

• Reported to Group Change Director, Manchester based, delivering between £100-£140m capital investment programmes per annum.• Capability lead role managing 75 strong team of programme, project and business readiness managers via direct team of senior programme managers. Agile and Waterfall deliveries.• Planned for, scheduled and managed resourcing levels to enable supply to meet with portfolio demand, whilst driving efficiencies and people engagement. • Organisational Design to deliver more cost effective change service to TalkTalk, pro-active leadership of people through multiple organisational changes.

• Reported to Change Delivery Director - London & Manchester based• Lead and managed 65 strong business analysis team through team of Lead BAs • Lead and managed TalkTalk’s business process improvement centre of excellence, platform owner for the business process modelling tool.• Planned & scheduled for efficient use of resources across group programmes• Developed sustainable analysis capability, with all elements of full employee lifecycle covered. • Drove employee engagement & development

• Reported to Consumer Transformation Director – London based• Established and built Business Analysis team of 19 to deliver analysis for customer experience transformation programme.• Planned, scheduled and managed BA resources to match incoming demand and release capacity• Delivered SDLC release cycle timescale reductions between Analysis & Design to accelerate the rate of changes to TalkTalk's Consumer business, assuring competitive position in the marketplace

• Reported to Head of Architecture• Established team routines & rhythms, for newly formed Enterprise Architecture team, including definition of TalkTalk's Architectural Principles.• Part of the consultancy team who shaped, scoped and sized a technology & business rationalisation programme to make TalkTalk simpler to operate and deal with.

• Reported Head of Architecture• Re-engineered enterprise change process to ensure greater visibility, control and alignment behind change initiatives across QVC.• Shaped & scoped new initiatives at early stages of the change process to enable initial estimating and Portfolio assessments.• Lead & Managed Business Analysis Community of Practice

Project Related Experience• Responsibility for identifying & setting end to end business process lead architectural direction for change initiatives in accordance with business and technology roadmaps. • Lead analyst roles with team leading responsibilities delivering large & technically complex Six Sigma based projects employing Waterfall & Agile software development methods.• Pivotal analytical role on range of projects covering; o Assessment of initiatives for business value; compilation of project mandates & business cases.o Engineer & support the engineering of actionable requirements and provide subsequent detailed analysis thereon using techniques including customer journeys swim lane process flow diagrams, Use Cases. o Design of design concepts and comprehensive end-to-end cross functional solutions and clear & accurate high level and low level designs, o The production of development, project resource and infrastructure estimates generation at key stages.• Project Management; project planning, progress & status reporting, FMEA/Risk management, Implementation task planning & execution, post project evaluation & review.• European Projects across, Italy, Spain and the UK.Leadership Related Experience• Representative for Technology in throughout redundancy collective consultation process. • Leadership role within departmental initiative to improve the working environment for Technology employees. Delivery of specific initiative to measure, evaluate & improve the relationship between senior leadership and the rest of the Technology community.• Key contributor to Business Analysis Continuous Improvement forum. • Frequent delivery of initiative update presentations to Technology colleagues at department wide meetings.• Contributor to ‘Communicating With Confidence’ presentation skills bank wide self-improvement group• Mentoring & coaching junior colleagues & graduates to develop their ability to successfully achieve results

• Lead Analyst (team of 5) on winning pre-sales bid for first US based client (In flight broadband access). Post-sales Lead Analyst delivering innovative solution for emergent market & product.• Deputised for Analyst department manager; BA resourcing plus mentoring fellow business analysts.• Drove process changes to gain efficiencies in software development lifecycle in line with corporate imperatives.

• Led a team of 3 audit analysts.• Devised & implemented an audit process to catalogue the Littlewoods Shop Direct desktop & laptop PC estate could be located & replaced or relocated to new premises. • Established & maintain a robust change management process. • Successfully relocated circa 650 desktops between offices over 3 weekends without impact to the business.

• Identified the need for and devised a range of internal policies & processes for this start up organisation, including project management and software development methodologies.• Instigated an ‘Investors in People’ programme.• Collaborated with local Bio-Manufacturing and Logistics organisations to understand business & to design a set of process (cost) optimisation tools. • Mentored junior colleagues in business analysis, software design tools & techniques and consulting skills.

• Varied client site based role requiring a blend of analytical & consulting skills to cover the entire project & software development lifecycles on large scale and international transformation programmes.• Requirements elicitation, gap identification & solution high & low level design through testing, implementation & support. Fulfilled a secondment to the Support organization as as a front line support analyst.• Major specialism in ERP (Projects & Financials) and also CRM (E-Commerce) with a focus on large corporate & typically international customers• Key clients: Jarvis Plc, Kellogg GB, Kellogg Italia, Littlewoods Retail Group, Michelin France, Michelin UK, National Environmental Research Council, Liverpool City Council, Oracle Switzerland & Oracle Global IS• Promoted 3 times in 5 years