Claire Wright Email & Phone Number

United Kingdom

• Global collaboration with Subject Matter Experts across multiple solution families and roles in APAC, EMEA & NA
• Managing multiple projects at any one time with multiple stakeholders
• Creating and delivering best in class content & training materials using a variety of tools (PowerPoint, Articulate, Litmos, Biteable, Adobe, and more)
• Measuring outcomes and any necessary remediation
• Impact the performance of a global sales team from BDR, AM to SE.

Sunderland, England, United Kingdom

Sunderland, England, United Kingdom

Peterlee, County Durham, United Kingdom

• Adapting to new ways of training/coaching during COVID19 ensuring participants continue to feel supported and valued; Research and use of Google Classroom & Meet, Zoom & Microsoft Teams, SurveyMonkey & Online Platforms.
• Communication is key to success with the remote approach, with 11/11 new… Show more
• Communication is key to success with the remote approach, with 11/11 new participants successfully completing their training and applications for apprenticeships.
• Delivering employability and life skills training to young adults who are NEET, in groups or 1:2:1 tailored to the individuals needs; building their confidence and communication skills through a number of different.
• Proven success with the creation & adaptation of lesson plans, resources and delivery with a person centred approach due to participants on the programme, SEND and SEMH.
• Creation and delivery of ‘routeway’ courses to support young people into employment, such as: Call Centre, Customer Service, CV creation, Interview techniques, Apprenticeship, Building Confidence, Resilience & Positive.

Houghton-le-Spring

• Focus on and embedding newly implemented business strategies, training of new systems, products and services. This included monitoring information real-time and past leading onto producing detailed reports of data to.
• Facilitating daily huddles to establish previous day/week performance and team building
• Reduction in internal technical, non-technical and… Show more
• Reduction in internal technical, non-technical and regulator complaints which was reviewed on a weekly basis inline with the Ombudsmen set targets. I consistently achieved this through hard work and dedication to.
• Motivate staff to continually improve their KPI’s through performance reviews/improvement plans, capability management and development. Priding myself on a high performing team with the delivery of excellent customer.
• Proactively completing analysis on call data to identify key trends in call drivers and issues for Service Level management ( 80% within 20 seconds); with this resolutions were formed to ensure success.

Houghton-le-Spring

• Driven by continuous personal development in order to succeed through positive leadership skills along with the adoption of a confident and engaging approach to stakeholders at all levels.
• Management of a team of up to 15 people – holding monthly 1:2:1 with team member’s, setting and reviewing SMART targets based on their performance. This included short and long term goals and action plans as support to.
• Management of a team of up to 15 people – holding monthly 1:2:1 with team member’s, setting and reviewing SMART targets based on their performance. This included short and long term goals and action plans as support to.
• Facilitating hearings for both adviser capability and conduct, ensuring all facts are explored to deliver the most fair and relevant sanction; communication and consultation with HR throughout the process.
• Completion of independent investigations where needed in a timely manner which involved reviews of past information, fact retrieval, and interviews to establish facts without any personal speculation or opinions.
• Regular involvement with new projects and continuous improvement across the business, this included monitoring information real-time and past leading onto producing detailed reports of data to be reviewed by higher.

Peterlee

Taking inbound telephone calls from customers who had queries regarding their electricity bills.

Hartlepool

Commission based outbound cold calling businesses, upselling One.Tel

Hartlepool

Taking inbound telephone calls from customers who had queries regarding their mobile phone bills.

Award, Education And Training (Aet), Level 3

This qualification covers a range of topics of interest to trainee teachers, including: • The roles and responsibilities of teachers and.

Tquk Certification, Self-Harm And Suicide Awareness And Prevention (Rqf), Level 2

Introduction to, Recognising the signs, The principles of suicide and self-harm awareness & Support for individuals when dealing with.

Nvq, Information, Advice And Guidance (Iag), Level 2

Covering practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. A.

Diploma, Teaching Assistant, Level 2

Exploration of best practices when working in a classroom, identifying different student behaviours including SEND and how to deal with.

Diploma, Child Psychology, Level 3

Cognitive, physical, social and emotional development, from infancy to adolescents. Developing strategies on how to improve self-esteem.

Diploma, Complete Send, Level 4

Gaining an insight into the Special Education Needs industry from start to finish. Including relevant code of practice, various.