Claire Wan Email & Phone Number

Shenzhen, Guangdong Province, Cn

1. Training Initiatives- Set up and implement training strategy and system to be in line with brand direction- Constantly review training programs to make needed adjustments / revisions to ensure training is effectively implemented- Source and manage external resources to meet training and development needs when needed- Develop retail talent development programs such as in store trainer/store managerprogram to meet retail people retention needs2. Training Implementation and Follow Up- Supporting Training Director to plan and develop and conduct high quality training programs to train and develop retail staff in the area of induction,MSP programs, strong field coaching skill with strategic action plan for improving stores to be success- Set up follow up system to evaluate the training application in the store- Analyze staff feedback on training programs and put forth recommendations onimprovements- Analyze statistics and databases related to training, and Key Performance Indicators(KPIs)3. Reporting- Set up systematic recording and follow up on all training programs- Provide detailed staff feedback on each training program for long-term follow up- Provide detailed reporting on effectiveness and efficiency of each training program- Conducts Training Needs Analysis of the Company to identify and determine training needs4. Staff Management 5. Budgeting and Costs Control - Determine and control training budget to effectively optimize the budget for high performance training6. Retail Excellence7. Cross Functional Teamwork8. Others- Conduct ad-hoc training projects- Build strong cross functional relationships within the organization- Any other duties/matters may be assigned from time to time

深圳市, 广东

Train all store staff on new and updated training programs (e.g. On-boarding training, product drop training, soft skill training, etc…) .Coordinate with Retail Operations team to implement training and follow up.Train the store staff on APP (Pandora E-learning system) and monitor the completion rate.Ensure all the new joiners are trained and in compliance with PANDORA China Way of Service.Deliver trainings including but not limit to Product, Service, Selling Skill, Retail Store Mgmt and basic leadership.Collab with retail team and develop training content, including but not limit to Product, Service, selling skill/selling language, etc.Schedule regular store visit and spend minimum 30%-50% of working hours in the field coaching and demonstrating PANDORA China Way of Service.Apply the KPI and Mystery shopper program for constant feedback and improvement.Managed regional training documents.Monitor & Analyse Business KPIs in order to identify learning solutions to impact sales.Be the “Training Expert ” and partner for the Retail Area Manager.Work with the business owners to assess training needs and to define training priorities.Develop and execute communication strategies tied to the Business Training projects.

中国

Built up training system and process.Designed and delivered standardized training check-list and reports.Organized and renewed training materials and assessment tools.Designed and implemented business-oriented training courses.Set up annual training plans, and supervised regional trainers to complete the training plan.TTT and certificate regional trainers.Designed personalized training projects for key franchisees.

中国

Built up training system and process.Designed and delivered standardized training check-list and reports.Organized and renewed training materials and assessment tools.Designed and implemented business-oriented training courses.Set up annual training plans, and supervised regional trainers to complete the training plan.TTT and certificate regional trainers.Designed personalized training projects for key franchisees.

武汉市, 湖北省

Delivered in-filed coaching to sales.Managed regional training documents.Managed and controlled regional training budget.Assisted recruiting, managing, coaching and assessing sales reps.

武汉市, 湖北省

Work with Key Account team on resource allocation and distribution and retail sales strategiesWork with Trade Marketing team on implementing promotion programsIntegrate distribution and promotion resources by setting up annual, quarterly, monthly and weekly business plan and sales targetSet clear KPI for the team, and timely review and monitor the execution of the target

武汉市, 湖北省

Visit retail stores regularlyImplement regular market research and competitor’s analysisWork with distributors to develop new marketsReview business timely and adjust sales strategies accordingly