Claire Ann Smuts, Assoc. Cipd Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Manage office operations & facilities with a high level of attention to detail including immigration and ME mobility. Drive and facilitate employee engagement initiatives across the EMEA region.

Dubai, United Arab Emirates

Professional Network Marketer. Distribution of wellness products, recruitment & training of new distributors.

Dubai, United Arab Emirates

A-Z delivery, management and facilitation of teambuilding activities and events.My in-depth knowledge and experience of working with private and public sectors across the Middle East has given me unique expertise in delivering interactive and highly-engaging experiences specializing in building teamwork, collaboration and communication. I am passionate about inspiring individuals to become the best they can be, both personally and professionally, whilst connecting the learning to specific business outcomes – resulting in a positive return on investments and expectations. What clients say: ”Claire always delivers really enjoyable and smooth activities, really enjoyed working with her”“Indeed an enjoyable and experiential learning session.”

Dubai, United Arab Emirates

I was accountable for creating marketing production and execution plans that seemlessly integrated with digital and PR strategies. Additionally, I held the responsibility for managing digital brand positioning by inbound marketing communication. Develop events sponsorship and display programs.I decreased 31% in office expenses by contract negotiation and streamlining systems. Established clear ownership for project tasks, ensured that team members had the tools needed and provided timely feedback. Raised invoices for all clients and followed up on outstanding.I identified the opportunities for process modifications, enhancing operational efficiency, business savings, and improvement of the business process by designing new integrated plans. Improved and pitched proposals that spoke to the client’s needs, concerns, and objectives.I initiated adequate systems and internal controls, leading to significant improvements in overall productivity, performance, and service. Expertly maintained a thorough knowledge of product capabilities and to ensure communications between relevant parties.I successfully reduced 60% in staff turnover since 2012 by handling all HR matters from recruitment, training as well as performance and development.I cultivated strong relationship with clients and stakeholders by utilising communications and interpersonal skills.

Dubai, United Arab Emirates

I delivered high-level customer service to potential, new and existing customers, provided information and advice, as well as collected and followed up with customer payments.I was instrumental in reviewing annual customer satisfaction surveys, inputting information into the customer database and disseminating information to colleagues effectively.I researched and implemented direct marketing initiatives, analysing results and evaluating opportunities for improvements in the future. Compiled and managed staff schedules, rotas, holiday and absence plans, ensuring appropriate levels of staffing are maintained to provide effective levels of customer service. Taught swimming to people at all levels of ability and age, from young children to adults wishing to improve their skills.As a skilled communicator, I maintained cultural sensitivity while establishing rapport with members of diverse groups and religions. I promoted business through schools and clubs by assisting with production of business proposals and future business plans, and by producing a variety of marketing materials.I established a range of e-correspondence in order to effectively communicate with both members and swimmers. Coordinated with swimming programme schedules and managing the bookings, liaised effectively with parents and students.I have developed effective personal time management and positive perseverance in order to combine team management, programme management, and confidentially supporting senior management through organisational changes.

Dubai, United Arab Emirates

I designed and executed development programmes for the organisations key customers, ensured effective communications and that all activities are in accordance with customer requirements.I observed and evaluated customer satisfaction levels in order to implement improved customer relationship management procedures and new Goldmine system. Identified and reported on areas for internal improvements and to drive customer-centricity in existing operations.I have created and developed a daily statistics report which has successfully reduced inaccuracies and provided a more effective management decision-making tool.I successfully achieved a 4.7% increase in customer satisfaction levels from the 2009 survey.I produced and distributed annual customer satisfaction survey throughout customer database; analysed results and executed new procedures to improve satisfaction levels. Examined customer accounts to identify eligible customers in moving into the top-flight list; developed accounts accordingly once marked as prospective.Monitored and reviewed customer strategic goals to identify opportunities for the organisation to work with customers in achieving them.

Dubai, United Arab Emirates

Johannesburg Area, South Africa

Associate Diploma In People Management, Human Resources Management And Services, Level 5

Organisational Performance & Culture in Practice Evidence-Based Practice Professional Behaviours & Valuing People Employment Relationship.

Diploma In Digital Marketing, Digital Marketing

Introduction to Digital Marketing Search Engine Marketing Pay Per Click Display Marketing Email Marketing Social Media Marketing Mobile.

High School, Senior Certificate (Matric), 12

Activities and Societies: Public Speaking Society, Debating Club, 1st Team Hockey, Drama, Choir, Representitive Coucil of LearnersChairman.