Who is Claire Devlin? Overview
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Quick answer
Claire Devlin is listed as PreSales Leader at Zoom, based in Greater Wilmington Area, United States. AeroLeads shows a work email signal at inin.com and a matched LinkedIn profile for Claire Devlin.
Claire Devlin previously worked as Senior Director, Solutions Consulting (Banking, Insurance,Healthcare, Retail etc) at Genesys and Senior Solutions Architect at Genesys | Interactive Intelligence. Claire Devlin holds Bscs, Bs Computer Science from Stony Brook University.
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Email format at Zoom
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{first}.{last}@inin.com
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Profile bio
About Claire Devlin
Versatile and results oriented team player with over twenty years experience as a Solutions Consultant, Technical Trainer and Applications Programmer adding value in Solutions leadership. Exceptional communication and presentation skills bridging the gap between the highly technical and executive management teams.Took over a an underperforming region and created a highly collaborative team that consistently exceeds quota. Focus on customer success and the ability to recruit & lead as well as address challenges directly are key to this execution.Fifteen years training and experience in human performance and behavior, crucial in the development of business relationships. Sales happen because of great product, and even more importantly because of great relationships.Specialties: SaaS, CaaS, PBX, Unified Communications, Contact Center, Call Center, IVR, VOIP, SIP, Speech recognition, VXML, SOA, CTI, WFM, Dialer, Speech Analytics, surveys, quality control, call center recording, Unified Messaging, Cloud based solution, AWS, "all in one" solutions, Training, Adult Learning, Leadership skills.
Listed skills include Ivr, Unified Communications, Cti, Voip, and 31 others.
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5 roles · 26 years
Claire Devlin work experience
A career timeline built from the work history available for this profile.
Presales Leader
Current
Sep 2023 - Present
Senior Director, Solutions Consulting (Banking, Insurance,Healthcare, Retail Etc)
SUMMARY • Instrumental leader in transforming the team to selling a world class AWS-based native cloud platform from a prior premised focused product. Utilized change management and accountability tactics.• Leader who builds talented and cohesive teams and is known for hiring the best, setting challenging goals, building strong business relationships and doing whatever it takes to deliver excellence. • Known as an self-starter with strong communications skills that makes improvements happen quickly.EXPERIENCE• Manage East Solutions Engineering team known as the “power house” team of North America for technical ability, cohesiveness and successful sales of platform based SaaS Contact Center CX Solution. •Achieved multi-million dollar sales quotas at 100%+ quota year over year targeting new prospects as well cross sell to existing customers. (98% 110% 116%, 156% and 110% last five years).•Initiator, and major force behind the transformation of the corporate Solutions Consulting organization to support a revolutionary, new AWS-based cloud platform.•Implemented agile strategies to enhance team collaboration, communications and cohesiveness.•Worked cross functionally to provide ongoing training on products, markets, and general best practices to provide professional growth and 100% accountability to a diverse team.•Identified opportunities for process improvements and worked quickly to implement changes.•Worked with multiple teams to enhance the demo environment to incorporate value based selling and vertical driven use case scenarios.•Align vision and strategic initiatives with senior leadership and led team through merger with and major product changes with little attrition.• Vistage LeadershipAWARDS• 2019 Top Performing SC Manager of the Year• 2018 SC Leader Award• 2017 SC Leader Award• 2017 CX Warrior Award• 2015, 2017, 2018, 2019, 2021, 2022 President's Club Award• 2015 Bridge Builder Award• 2014 Sales Operations Foundation Award
Dec 2013 - Aug 2023
Senior Solutions Architect
• Design and engineer complex Voice over IP (VoIP) contact center solutions for small (20 seats) to large (10,000+ seats) prospects and customers.• Solution sales of cloud Communications as a Service and premise Customer Interaction Center contact center platform consistently year over year achieving and exceeding sales revenue quota.• Design and engineer complex Voice over IP (VoIP) contact center solutions for small (20 seats) to large (10,000+ seats) prospects and customers.• Solution sales of cloud Communications as a Service and premise Customer Interaction Center contact center platform consistently year over year achieving and exceeding sales revenue quota.• Solutions Architect Dedication Award 2013 for going above and beyond with a “can do” attitude.• Sales President Club Award Recipient 2012 for being a major sales revenue influencer & contributor.
Jun 2010 - Jan 2014
Principal Solutions Architect
Principal Solutions Architect (2001-2010)• Provided pre-sales technical discovery, engineering, and solutions selling for multimedia applications, hardware, and services (IVR, Contact Center, Unified Communications).• Responsible for achieving quota/revenue targets in excess of $5M each year • Trained colleagues, and customers on products and designed complex solutions using technologies including: IVR, CTI, utilization of web services, speech recognition, SaaS for hosted IVR, XML, VXML, UNIX, SOA, relational database, IP Contact center, SIP etc.• Coordinated virtual teams and interfacing with R&D to best meet the client’s needs • Nortel Sales Honor Circle Award recipient 2004-2009Global Principal Training Manager (1995-2000)• Delivered training services worldwide to customers and employees by planning, designing, developing course curriculums. Classes included Programming tools, Speech Applications, Web architecture, Reporting tools, and Sales training. 98% “exceeded expectations” reviews from students.• Team Manager responsible for day to day operations of the training department including hiring, assimilating, mentoring and coordinating training delivery team. • Exceptional facilitation and presentation skills regularly teaching with class sizes up to 20 students.
2001 - 2010
~9 yrs
4 education records
Claire Devlin education
Bscs, Bs Computer Science
Stony Brook University
Education
Dowling College
Computer Science
New York University - Polytechnic School Of Engineering
Anthony Robbins Trainer, Leadership And Human Development
Robbins Research International
FAQ
Frequently asked questions about Claire Devlin
Quick answers generated from the profile data available on this page.
What company does Claire Devlin work for?
Claire Devlin works for Zoom.
What is Claire Devlin's role at Zoom?
Claire Devlin is listed as PreSales Leader at Zoom.
What is Claire Devlin's email address?
AeroLeads has found 1 work email signal at @inin.com for Claire Devlin at Zoom.
Where is Claire Devlin based?
Claire Devlin is based in Greater Wilmington Area, United States while working with Zoom.
What companies has Claire Devlin worked for?
Claire Devlin has worked for Zoom, Genesys, Genesys | Interactive Intelligence, and Nortel/Periphonics.
How can I contact Claire Devlin?
You can use AeroLeads to view verified contact signals for Claire Devlin at Zoom, including work email, phone, and LinkedIn data when available.
What schools did Claire Devlin attend?
Claire Devlin holds Bscs, Bs Computer Science from Stony Brook University.
What skills is Claire Devlin known for?
Claire Devlin is listed with skills including Ivr, Unified Communications, Cti, Voip, Saas, Contact Centers, Sip, and Cloud Computing.
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