Claire Brown Email & Phone Number

Glasgow, GB

• As an External Relationship Manager at the FSCS, I play a key role in fostering and maintaining strong relationships with our external stakeholders, including financial institutions, regulators, and industry partners..
• Build and maintain strong relationships with external partners, ensuring alignment with FSCS objectives and values.
• Serve as the main point of contact for stakeholders, addressing concerns and providing clear, accurate information about our services and processes.
• Collaborate with cross-functional teams to deliver solutions that meet stakeholder needs and support FSCS’s mission of protecting consumers.
• Manage complex stakeholder interactions, resolving issues efficiently and maintaining high standards of service.
• Lead initiatives to improve stakeholder engagement and enhance our reputation across the financial services sector.I’m passionate about delivering value and making a positive impact through meaningful, results-driven.

Glasgow, Scotland, United Kingdom

* Building and maintaining strong relationships across our third party organisations to support our operations teams with informations requests.* Driving new initiatives and working collaboratively with key stakeholders internally and at our third parties to ensure we get our customers back on track as quickly as possible.

Glasgow, United Kingdom

* leading a team of claims handlers and reviewers to ensure timely completion and accuracy of outcomes whilst delivering the highest levels of customer service through coaching, objective setting and performance management* effectively achieve workflow management by communicating and driving ownership within the operation to ensure all SLAs are attained..

Glasgow, United Kingdom

*Conduct audits on calls, emails and letters against the agreed scorecards*Identify non-compliance to standards, making recommendations to Quality Manager, where appropriate, to ensure that quality targets are achieved, maintained and consistently applied in line with the Client & Capita requirements*Provide documented feedback to enable Team Leaders to.

Glasgow, United Kingdom

I managed the part time function within the customer relations operation and had a team of around 20 part time customer relations agents. I was responsible for all aspects of my agents performance management. I successfully kept my team engaged throughout a huge operation change when our department was Tuped over to Capita customer management.My team were.

Glasgow, United Kingdom