Claire Walker Email & Phone Number

United States

Atlanta Metropolitan Area

Atlanta Metropolitan Area

Semi-retired and currently working as a proofreader and editor for Achieve Ahead Academic Career Development, on the Achieve Ahead publications series. My most recent project is proofing and editing the book "The Presidents of the United States," by Dr. Jeffery Ryans.I specialize in proofing and editing career development books and responses to Requests for Proposals (RFP), and have an Information Technology and Market Research Analyst background in e-commerce and IT.Edit• Reviewing and Editing content for accuracy, clarity, and style. This includes correcting grammatical, spelling, and punctuation errors, ensuring the content is easy to read and understand, and meeting the publication's style guidelines.• Fact-checking all content to ensure that it is accurate and free of errors. This involves verifying information with reliable sources and ensuring all claims are backed up by evidence.Proofread• Review text for accuracy and errors, checking for typos, spelling mistakes, grammatical errors, and inconsistencies in style and formatting.• Check for consistency, such as font, spacing, and capitalization, ensuring that all elements align with the publication's style guide.• Mark up proof of errors or changes that need to be made, providing clear and concise instructions for the typesetter or production team.

Greater Atlanta Area

• Report directly to CEO • Work as a cohesive team member for the betterment of the company • Research and analyze consumer reviews for selected businesses • Place minimum of five ‘A’-rated reviews per business on company dashboard for consumer review • Proof read various business profiles and reports to ensure accuracy • Identify trends and make recommendations for improvements to website content • Provide recommendations for presentations, website development, business reports, etc. • Analyze trends to provide forecasts and recommend actions for optimization • Identify and drive process improvements, including the creation of new product development • Use Excel functions to organize and analyze data • Create charts, graphs, and presentations for leadership teams • Develop recommendations to improve business operations going forward

Greater Atlanta Area

Greater Atlanta Area

Greater Atlanta Area

• Achieved 5 years’ experience as a Value Propositions developer.• Dedicated to assisting others succeed in building their personal brand.• Assist clients in making key strategic decisions to highlight their skills and spotlight their brand.• Evaluate client’s information and work on concepts that will help the brand improve.• Utilize professional insights to collaborate with clients to update resumes and LinkedIn profiles.• Work together to create a compelling social media presence in a competitive job market.• Employ a consultative approach to identify, develop, and build clients’ professional brand.• Establish and create clients’ unique story by uncovering and spotlighting accomplishments.

Atlanta Metropolitan Area

Drove IBM sales from opportunity identification to deal closure measured in transactional revenue, signings, or both. In contrast to a traditional face-to-face role, this sales professional executes using Digital collaboration and communication tools, including Social selling. In addition to revenue and signings performance, client satisfaction is a key performance indicator (KPI).

Greater Atlanta Area

• Captured insights from customer interactions to improve company performance • Collected product, complaint, and customer satisfaction data to develop Business Intelligence• Categorized data to provide information needed for analysis to address the root causes of issues.• Provided exceptional customer service quality to increase business value, and build brand loyalty

Ibm

• Brand Ambassador.• Performed outreach campaign and maintained records of progress as the STG Brand Focal• Recovered and documented unsupported opportunities by conducting Siebel research.• Engaged in outreach campaigns to drive seller usage of the Sales Transaction Hub.• Maintained high order volume by collaborating with management teams on game-plans.• Presented to sales teams, managers, and executives on the value of the Sales Transaction Hub.• Participated in Systems and Technology Group cadence forecasting planning meetings.• Contributed to the Bid Manager Information Overview of team value to clients.

Greater Atlanta Area

• Managed and coordinated multiple high-value complex GBS deals simultaneously.• Led Request for Proposal (RFP) process to orchestrate cohesive bid responses.• Researched Intellectual Capital (ICAP) database to provide input for responses.• Developed Request for Proposal (RFP) responses with input from sales teams.• Coordinated completion activities of pricing, contracts and negotiating, and legal departments.• Finalized completion and delivery of proposal response.• Certified Win Theme Developer of Value Propositions.• Created and achieved winning proposals by facilitating Win Theme meetings.• Worked remotely, with geographically dispersed teams across multiple time zones.• Adhered to due dates by supporting the organization’s revenue and signing targets.• Consistently recognized for delivering positive results.• Forged sustainable relationships with key stakeholders and influenced decisions.

International Business Machines

• Recognized as IBM System z mainframe Subject Matter Expert (SME). • Proactively identified potential issues, raised awareness, and provided resolution. • Developed guidelines for peers as an educational aid. • Coached and mentored Manila counterparts subsequent to training.• Proactively trained Manila counterparts on complex deals.• Orchestrated Request for Proposal, Information, and Quotes (RFP/RFI/RFQ) responses.• Resourceful and valued change agent during the organization’s restructuring.

Greater Atlanta Area

• Skilled in outbound calling, pre-sales research, lead generation, and prospect qualification.• Assisted the Manila team by successfully leading Sales Transaction Hub's mission.• Trained peer Dallas Bid Support Specialists to recognize and understand System z requests.• Applied Customer Support Organization's (CSO) process knowledge to assist Manila team.• Guided Manila team in navigating backlog management, and pricing and order processes.• Provided real-time shipment tracking information, using internet and IBM’s tracking tools.

Greater Atlanta Area

• Skilled Consultative Sales Specialist.• Improved linkage and relationships with outside sales by managing opportunity pipelines.• Successfully worked on multi-million dollar deals from initiation to delivery.• Configured new machine purchases and upgrades to legacy System z machines.• Managed new machines pricing and approval processes and guided ordering system validation.• Validated orders, tracked shipments to delivery, and conducted Customer Service surveys.• Assisted Sales Leaders to validate weekly backlog reports, and to ensure pricing approval.• Reached the team’s Cross sell targets by driving improvement and linkages within territories.• Provided territory support, configuration and backlog management to field representatives.• Provided product research and configuration updates to new machines and upgrades.• Achieved ‘Rookie of the year’ 2006.• Accomplished ‘System z Certification 2007.• 2007 Hundred Percent Club member.

Greater Atlanta Area

• Position created by System z Business Unit Executive to match my skills specifically. • Pre-screened orders for validity and ensured that sensitive accounts instructions adhered to.• Monitored order databases to ensure that urgent orders were processed in a timely manner.• Researched and resolved order submission tool issues experienced by the sales team. • Educated and assisted the System z sales team with the order submission process.• Provided management with reports by managing the quarter-end Daily Order spreadsheets.• Held weekly meetings with management to provide feedback regarding load commitments.

Greater Atlanta Area

• Subject Matter Expert (SME) for pricing and process linkages.• Advised Global Financing, Sales, and other Customer Support Organizations on processes. • Key resource for complex disputes and Accounts Receivable collection issues.• Operational Leader sought out by peers for owning extensive process knowledge.• Delivered efficient issue resolution by offering customer fulfilment knowledge.

Greater Atlanta Area

• Assigned daily workload distribution to ensure optimum service levels. • Monitored, resolved, and updated Customer Satisfaction and Customer Complaint Logs.• Managed Customer Relationship Management database.• Ensured optimum service levels by approving daily workload distribution.• Researched and resolved complex order issues with the Sales teams and Team Leads.• Executed roll-out coordination for management and teams.• Maintained quality in high volume periods with short turn-around window.• Anticipated operational problems and provided recommendations for resolutions.

Greater Atlanta Area

• QuickShip SME and Customer Complaint Log Focal; Improving customer satisfaction.• Exceeded Order Quality and Utilization and Productivity requirements.• Key resource to maintain operations during off-site meetings or end-of quarter activity.• Training focal for new employees.

Greater Atlanta Area

• Consistently the top call-taker as a member of the Order Status ring group.• Resolved returns issues, exchanges, and cancellations as the Returns focal.• Top performer on the returns team and for processing returns promptly.• Understood and gathered required information by asking probing questions to resolve problems.• Exemplary work ethic as top order processor.