Client-facing consultant with hands-on experience implementing Marketing Cloud Email Studio, Journey Builder, Automation Studio, Content Builder, Contact Builder, and Marketing Cloud Connect. - Support sales and pre-sales efforts through responding to RFPs - Develop marketing automation-specific project plans/work breakdowns/estimates- Conduct on-site discovery sessions and BPRs, advise clients on best practices and latest features of Salesforce platform- Lead consultative engagements including workshops with customers on technical and business goals and challenges- Develop comprehensive customer user stories and lead use story refinement meetings to finalize acceptance criteria- Develop functional and technical specifications and architecture; create architecture diagrams and workflow diagrams - Produce detailed solution design based on customers’ business needs and current environment including its limitations- Develop proofs-of-concept to validate solution feasibility - Configure account setup and administration (BUs, roles and permissions, profiles, SAP, RMM, Users, subscriber filters, FTP)- Configure data (lists, data extensions, Contact Builder)- Install and configure Marketing Cloud Connect, Distributed Marketing- Define and execute email data interactions (import, data extracts, file transfers)- Configure automations via Automation Studio; Write basic SQL- Build and activate complex omni-channel journeys- Develop quality mobile responsive email templates (proficient in HTML and CSS) and build personalized dynamic emails (proficient in AMPscript)- Recommend content strategies to increase subscriber engagement- Iterate on solutions through Build/Test/Review cycles with customer stakeholders - Troubleshoot and solve basic to complex platform issues- Coordinate with project team members and execute using SDLC and Agile/Waterfall methodology- Create client based training materials and deliver end-user training

Business Analyst, USGA- Participated in discovery, wrote user stories and acceptance criteria, and documented requirements in Jira- Worked closely with the Solution Architect on Marketing Cloud solution design, configuration and customization- Configured BrandBuilder, setup Business Units, installed and configured Marketing Cloud Connect- Developed flexible, mobile responsive HTML templates and custom content blocks with AMPscript for personalizationLed data mapping efforts, worked closely with Technical Architect to produce AMPscript - Developed and delivered end-user trainingEmail Designer and Marketing Cloud Specialist, Amalgamated Bank - Elicited email requirements, worked with client to finalize acceptance criteria, obtain brand assets, and style guidelines- Built custom responsive HTML templates- Recommended content strategies to increase subscriber engagement and retention QA Engineer, AARP - Developed and executed a quality assurance process across new areas of AARP business – Volunteer Technology Management (VTM), and CRM- Wrote test scripts for VTM and CRM, created test data, and executed testing across multiple environments; Logged defects in Jira- Provided full testing coverage for each bi-weekly releaseQA Engineer, Time Warner Cable - Wrote test cases and completed testing within sprint deadlines- Led regression testing and ensured regression coverage upon each new testing cycle- Communicated effectively with developers and project team – made recommendations for improvement of the current applications user experience, which were well received and often implemented into releases or logged as future enhancements QA Engineer, K12, Inc.- Owned functional and graphical user interface testing for a custom mobile optimized solution built on Salesforce- Wrote test plans and test cases; executed testing on multiple platforms and devices

• Managed College Recruiting for the Cleveland office, from high-level relationship building to task-level execution• Effectively engaged with stakeholders, including candidates, faculty and staff, hiring managers, and interviewers• Helped recruit over 50 employees, managing the lifecycle from start to finish, and providing an outstanding candidate experience• Streamlined and automated screening and interview processes, and improved the overall hiring-decision-making-process• Supported Recruiting Team members with advanced Boolean Sourcing of candidates across multiple geographies• Spearheaded departmental projects geared towards employer branding and candidate experience• Became a standard bearer of the Acumen Solutions culture

• Ran the company’s social media campaigns and continue to extend UrbanCode’s reach online• Helped UrbanCode establish their position as thought leaders in the DevOps market• Led a company wide initiative to leverage employee participation in social media to increasepersonal brands and achieve business objectives• Participated in daily marketing meetings and assisted in providing high quality leads to the salesteam• Helped manage the employee provisioning process and created and disseminated integrationinformation internally• Managed the front office including reception, shipping and general administration• Learned hiring needs, wrote job descriptions and became a standard bearer of UrbanCode’scorporate culture• Built a candidate pipeline, sourcing across social networking and career sites, University CSM’sand job fairs• Mastered the qualification process and managed the different flows of hiring decision making • Provided high-quality candidates for consideration and eventual hire• Helped with onboarding and new-hire orientation• Spearheaded a campaign which resulted in UrbanCode being named a Top Workplace inCleveland

• Actively recruited candidates, developed new client accounts and managed existing accounts• Prospected for new client business through networking and F2F interaction with hiring managers;developed trusting relationships by understanding their staffing needs• Sourced candidates through internal databases, job-posting responses, business contacts anddirect recruiting• Responsible for meeting with candidates to evaluate their skills and better understand their jobpreferences to provide utmost levels of customer service

• Managed social media for the FindIt® and Snap-N-Store® brands• Exhibited outstanding customer service and positively engaged with consumers and clients acrossmultiple platforms including: forums, blogs, wikis, podcasts, email, snail mail, phone and F2F• Assisted in writing and designing ad copy, product descriptions and directions for print and onlinematerial• Conducted market research in the office supply industry, compiling data for internal and external purposes

• Consistently exceeded corporate sales goals; recognized for top numbers in sales, units-per-transaction, and number of transactions per shift• Customer service oriented; engaged with customers and anticipated their needs, creating memorable experiences• Managed multiple customers; flexible sales skills and ability to adapt in a fast-paced environment• Demonstrated knowledge about the brand, helping customers connect with their interests and needs

• Energetic leadership; managed and mentored more than 30 staff members• Coordinated staffing, scheduling and daily lifeguard rotations and oversaw day-to-day facility operations• Developed and implemented safety procedures• Built and enhanced relationships with the aquatic director, staff and patrons, creating a positive work environment