Operations Administrator
CurrentAs an Operations Administrator at Plexus International, I am responsible for activities across various systems within the company as well as planning details for future events to ensure seamless delivery. I answer all incoming calls and handle customer inquiries via our ticketing system, where I provide timely and professional responses to both simple and complex questions. I also assist with troubleshooting during virtual training events, addressing any technical issues participants may encounter on platforms like Zoom to ensure sessions run smoothly. I manage all post-course processing, which includes compiling course results for processing, finalizing reports, and ensuring that all participants receive their certificates and follow-up information in a timely manner. In addition to these tasks, I oversee new projects from initiation to completion, collaborating with various departments to ensure alignment on objectives, timelines, and deliverables. Furthermore, I coordinate aspects of team travel as well as nationwide events, from booking venues and accommodations to managing event itineraries, ensuring that these are efficient and cost-effective. As part of my role, I regularly support other departments, stepping in as needed to help with administrative tasks or project-specific requirements. My role requires strong organizational skills, an ability to switch between tasks without loss of productivity, effective, professional communication, and a focus on delivering a seamless customer experience for both internal teams and external clients.