I’m a dedicated, well organised Business Change professional, with recent experience managing in a strategic transformation programme and delivering business process improvements. I communicate and work well with all stakeholders, whether Senior Executives, internal business areas or external suppliers. My experience working in Technology and customer facing has provided me with the understanding and capability to easily liaise between both areas of the business. I have a hands-on approach and a reputation for getting ‘the job done’ and delivering to agreed timescales.Recent experience:Led the closure of 29 Business Centres and 4 Customer Service centres as part of a bank wide strategic change programme. Led process development and implementation to resolve a bank wide audit issue, for the retrieval of 70k documents for centralisation.Implemented an online system and developed processes to capture data from the business required for regulatory reporting, for over 500 staff.