I've built my own B2B and B2C businesses 3 times and I've worked in start-ups, scale-ups and in large international organisations which have given me a pretty unique skill set.I've got years of proven experience in managing diverse teams, ensuring that customer experiences are aligned and embedded with operational efficiencies and that each interaction is deliberate and measured. I love the data.I'm skilled in developing and implementing operational plans, overseeing procurement processes, ensuring compliance with industry standards (particularly in an FAC environment), and maintaining governance structures. I've designed and implemented technology and systems the deliver outcomes for both organisation and customer.Everyone wants to work in a positive organisational culture, it's important to me that my teams are valued and presented with opportunities that fuel them. From recruitment to integrating performance management systems, I've covered it all. A proven ability to drive operational excellence, optimise processes, and achieving key operational metrics.Here's what else you can expect from me:Living and breathing customer excellenceDeveloping sales and client engagement strategiesDesigning and implementing operational systems and strategiesProfit & revenue focussedOrganisation strategy, planning & executionMarket trend analysisCross-functional collaborationIndustry benchmarkingI'm passionate about driving success through strategic initiatives and collaborative efforts.