Director - Business Performance Excellence
CurrentIn this role I focus on business process improvements and synergies throughout the organization to drive strong operational performance through the evaluation of existing processes that lead to improvements in customer and employee pain points. In 2024 specifically focused on supporting the Customer Care function within Badger Meter.As part of this focus my team is aimed at creating and improving work instructions and training videos for Customer Care, hosting and facilitating events and long-term management of cross-functional challenges to improve our internal processes, creating new methods to support our growth and customer experience, and being a business partner to various teams including Customer Care leadership.