Operations manager for a leading construction site security specialist.

Responsible for overseeing all areas of the Stone Micom Px30 and Px40 plant, including production, logistics, quality, H&S and ISO and UL compliance. Promoting a strong leadership focus during a challenging period in the electronic industry and a plant relocation. Customer management at the highest-level ensuring expectations were managed. Strong focus on H&S – maintaining a no lost time due to accidents.

Reporting to plant manager with 7 direct reports. Overseeing upstream and downstream flow controllers, shipping coordinator and aftersales care. Strategic planner for plant, focus on critical order management, long term production planning, communication and process improvement strategies. Providing support to key Supply Chain projects to ensure the continuous development of the plant. High level of customer management to prevent escalations and ensure key projects completed on time. Working closely with line of business and front offices through regular meetings and country visits. Stock management – setting correct levels of safety stock for customer needs whilst ensuring year end stock reduction targets were met. Customs and compliance understanding, responsible for Brexit planning and implementation. Management of key suppliers with support of purchasing to further improve reliability of deliveries and communication flow between teams.

Responsible for the day to day running of the downstream service team (contracts and after sales). Providing additional support to the offsite shipping team. Ensuring that end-user screening processes are in place to meet trade compliance. Manage key issues raised by customers and ensure an acceptable solution is provided in an efficient time frame. Provide reports and feedback for weekly inter-departmental meetings. Monitor sales and incoming orders – ensure monthly targets are met and warehouse stock is controlled. Assist production planning team with the forecasting projects via the SIOP process.Solely responsible for determining the action plan to bring the plant in line with SPS requirements and improve overall scoring. Attention paid to key areas of weakness, working closely with SPS cluster support.

A demanding project management role during the ERP system migration from T@is to SAP UK. Overseeing user acceptance testing and validation, identifying impact of any changes to users roles. The role involved the review of existing processes and subsequent liaison with technical teams, within the business, to highlight where improvements could be made. Improvements are then documented for ease of transition to the new system. Responsible for communications and status updates to the business and the wider communities. Responding to issues and concerns in a timely manner ensuring that any queries raised are resolved promptly and resolutions subsequently communicated to the relevant parties. Preparation and presentation of formal, key information and data to top level cluster management. Key user / point of contact for any site queries or issues with the system. Responsible for logging and controlling improvement projects.

Liaised with customers to ensure their expectations were managed on a daily basis. Where possible arranged improvements on delivery dates and managed any additional requests raised by the customer.Responsible for dealing with all aspects of the returns process including report compiling. High level of organisation required to ensure customer deadlines were met on multiple orders and projects.Introduced improvements to the existing process which resulted in a reduction in lead time from 12 days to 7. This improvement also ensured that KPI’s were brought in line with the requested measurement.

Globally responsible for the administration system that monitored changes made to MICOM products.Responsible for ensuring suppliers and other Schneider factory sites were provided with the correct information to complete the actions assigned. Frequently arranged meetings with each of the global sites to gather information and updates for the project managers.Responsible for maintaining the global KPI's and presenting updates to management on a monthly basis.