- Setting up items on Oracle- Responsible on any modification on item details based on the information provided by the vendor. - Process client request for any changes on item such as description, status, prices and etc.

-Track orders and work closely with the Provisioning team to ensure supplier delivery- Be able to identify when an order needs escalating internally or expediting with a supplier-Manage simple and complex orders to completion-Manage and respond to emails in the group inbox

-Assist pet owners regarding claims and benefits on their pet's insurance

- Contact medical facilities to verify information for medical record retrieval request for the annual HEDIS review.

Manages softphone permission-based, web-accessible user interface that enables administrators and users to access andf manage the appropriate functional areas of their organization's ShoreTel Sky phone system.- creates and manage clients IVR systems.

Receives inbound calls from AT&T business customers having issues with their VOIP, email, TV and internet service connection.

Identify and resolve issues regarding DSL/Fiber connection & VOIP

Assist health insurance policy holders about benefits and claims