Claire R. Email & Phone Number

Irvine, California, United States

• Project Management:
• Schedule and run meetings from post sales service review, internal and external kick off, project planning, weekly meetings to post project review.
• Successfully manage projects to meet end of year goal while minimizing risks and navigating change control process for out-of-scope items.
• Smooth deployment of New Store Opening network systems by ensuring network equipment inventory is in stock year after year and alerting stakeholders of potential risks and mitigation steps.
• Fine-tuning internal processes to adapt to the clients ever changing processes all the while remaining within the scope of the agreement.
• Working closely with the accounting department and project client contact to develop invoicing process that aligns with the executed SOW.

Newport Beach, California

• Accomplishments: Successfully streamlined daily processes by implementing a task management software using Microsoft Teams & Planner into daily processes and trained internal staff on its operation. Updated their.
• Managed over 20+ projects at a time; interacting with 80+ stakeholders; keeping track of RFI/Submittal deadline ensuring prompt response using Bluebeam, Newforma, Procore and Smartsheet.
• Daily status entry and document uploads of each project in various project management software used by our clients (mentioned on bullet point above), as well as our internal PM software Microsoft Access.
• Filtered and pulled reports for stakeholder meetings.
• Contract Management - Reviewed contracts and change orders to ensure scope of work, deliverables and terms match service proposals and ensured contracts were executed in a timely fashion.
• Reviewed (RFP packet) architectural plans and project schedule to define scope of work and determine QAO days/fee to develop a proposal.

Orange County, California Area

• Accomplishments: Developed a program using Excel VLookup to streamline bidding process resulting in a 75% reduction in RFP time and eliminated human calculation errors. Created their commercial database account and the.
• Reviewed plans and prepared commercial and residential RFP (Request for proposals).
• Daily collection of sales specialist sketches and notes from their previous day’s consultation to be submitted to designers for CAD rendering.
• Reviewed renderings to ensure accuracy with RFP.

Newport Beach, California

• Accomplishments: FJ Audi Chicago dealership was a recipient of the Audi Magna Society Elite Award 2 years in a row; 1 of 13 dealers to receive the honor among 200 nation-wide Audi dealers; created standard operating.
• Risk Management: Adjusted customer expectation and perception of dealer processes which can directly impact survey score
• Database Management: Maintained and updated customer information
• Social Media Brand Management: Addressed customer issues on various social media platforms (Yelp, Facebook, Google, etc.) for a satisfactory resolution
• Provide sales and service support ensuring we met quarterly performance benchmark earning $250MM in additional revenue for the dealership
• Analyzed survey metrics and identified categories of low satisfaction and provided suggestions for improvement such as how to communicate to customers and explanation of charges or work performed; addressed outstanding.

Costa Mesa, CA

• Detailed schedule planning; updated and communicated changes to the client and the creative team
• Improved processes - culled and processed over 1000 images in 2-3 hours versus 4-5 hours
• Documented and archived legal contracts, model releases and invoices
• Maintained client relations - connected via various social media outlets
• Resourceful use of the surrounding areas to capture memorable images
• Designed photobooks containing 50-80 of the client’s best images

Newport Beach, CA

• 80-100 daily inbound calls
• Processed residential conservation kit requests
• Answered program detail inquiries
• Troubleshoot product issues
• Compiled daily call log and weekly positive feedback reports
• Researched, verified and reconciled customer addresses for shipment

• Accounts Receivable, collections
• Daily cash posting in general ledger
• Researched, analyzed, resolved chargeback discrepancies
• Adhoc reporting
• Filing, data entry, bank reconciliations

Norwalk, CA

• Interfaced with the director and other collaborators to review and finalize the script for the current season (2 plays/season) to obtain on average 30 sound effect requirements per play
• Meticulous documentation - organized crew contact and schedules while directly managing 10 stage crew members
• Pulled and remastered 250 sound samples to create 20-40 effects per play
• Recorded and mixed 2 live musical productions per year which included an orchestra of 19 musicians and 20 singers on stage
• Maintained and organized audio equipment (mics, cables, stands, soldered damaged cables, archived show recordings)

Project Management

Associate’S Degree, Musical Theatre And Technical Theatre

- Starred in musical theatre shows such as Cabaret, Anything Goes, 1940's Radio Hour - Starred in a post apocalyptic rendition of Macbeth.