My last job described:Associate project manager for software project providing healthcare/insurance analysis and optimization services. Primary interface with largest client. Coordinated software development activities, tracked requirement and defect status and progress, created product documentation (including written user manuals, release notes, and video tutorials), provided product technical support to end-users, implemented processes for Capability Maturity Model Integration (Level 2), tested pre-release software builds, validated software deployments, worked with team of outsourced software developers—including clarifying and refining software requirements and user interface implementation details.Specialties: tech support, assistant project manager, software testing, technical writing. previous fields- customer service/sales of health insurance, commercial insurance, home and auto insurance. Completed Network+ and Security+ certifications, working on CCNA.