Claire Harkness

Claire Harkness Email and Phone Number

Director of Operations Stadium & Arena | Experienced Safety Officer | Level 4 Spectator Safety | Level 5 Crowd & Risk Management | NEBOSH | Level 3 FRA | Masters in International Events Management & Business | SAG Chair @ Coventry Building Society Arena
Claire Harkness's Location
Warwick, England, United Kingdom, United Kingdom
About Claire Harkness

An event professional with 27 years experience, who specialises in venue and stadium operations, event safety and event and site design.

Claire Harkness's Current Company Details
Coventry Building Society Arena

Coventry Building Society Arena

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Director of Operations Stadium & Arena | Experienced Safety Officer | Level 4 Spectator Safety | Level 5 Crowd & Risk Management | NEBOSH | Level 3 FRA | Masters in International Events Management & Business | SAG Chair
Claire Harkness Work Experience Details
  • Coventry Building Society Arena
    Director Of Operations
    Coventry Building Society Arena Jul 2023 - Present
    Coventry, England, United Kingdom
  • Freelance
    Event Operations Director And Safety Advisor
    Freelance Apr 2022 - Nov 2023
    Uk
  • Ampersand Events And Production Mgt
    Director Of Events
    Ampersand Events And Production Mgt Feb 2020 - Nov 2023
    Liverpool, England, United Kingdom
  • Elior Uk
    Site Director Rangers Football Club And Training Ground
    Elior Uk Jun 2021 - Apr 2022
    Glasgow, Scotland, United Kingdom
  • The Good Business Festival
    Head Of Event Operations
    The Good Business Festival Feb 2020 - Dec 2021
    Liverpool, England, United Kingdom
  • Liverpool Football Club
    Venue Manager - Anfield Stadium
    Liverpool Football Club Jul 2017 - Feb 2020
    Anfield Liverpool
    I was delighted to have had the opportunity in this role to usher the Club into a new era as a major events and conference and banqueting resource in the North West – and to boost income across the Club’s assets – by devising an events strategy and coaching staff in all aspects of operations, ticketing, sales, catering, security, safety and tours. I was pleased that my management of events, conferencing and tours teams delivered an increase in annual profits of 28%. This involved establishing structural changes to allow the Club to be able to host live music concerts at Anfield, as well as procuring providers to carry out £2M construction works, and ensuring that operational and safety manuals were in place to meet statutory and corporate requirements. Crucial to success in this was my ability to facilitate management of internal and external stakeholders including marketing, communications, PR, digital internal departments, promoters and local agencies to attract and deliver major events. Operationally, I directed partnership, club conference and banqueting events representing budgets of >£3.2M, including supporting all stadium operations at Anfield in relation to catering, hospitality, operational facilities and safety.
  • In Good Company Events Ltd
    Events Director
    In Good Company Events Ltd Dec 2011 - Dec 2017
    Glasgow/ London
    As founder and managing director of this national agency, I specialised in overseeing delivery of a range of brand campaigns, sport participation, and outdoor live events for clients including the UK and Scottish Governments, UEFA, BBC, MTV Europe, Coca Cola, Siemens, John Lewis and Police Scotland. I directed teams to conceptualise content for client-centred events and managed efficient and sustainable event delivery, through devising operating plans for clients which encompassed site, safety and evaluation for events and venues. Additionally, as the agency was my own business, I ran and controlled business performance, including developing company policy, brand and image, and managing financial forecasting,.
  • University Of The West Of Scotland
    Lecturer In Event Management
    University Of The West Of Scotland Jan 2016 - Sep 2017
    Lecturing 2nd and 3rd year undergraduates sports policy and sport event management within the Sports Science faculty.
  • Xyz Events
    Project Manager
    Xyz Events Jun 2013 - Sep 2014
    Glasgow, United Kingdom
    Managing experiential projects with various clients, working to the Creative Director's brief to create a bespoke activation.
  • Glasgow 2014 Limited
    Urban Domain Operations Manager
    Glasgow 2014 Limited Jan 2014 - Aug 2014
    This role involved overseeing the design and implementation of all strategic and operational planning for the Games, including ensuring that needs of the various stakeholders were aligned. In practical terms, I resolved urban domain issues affecting the operation of city centre events, such as road race events.
  • Siemens Industry
    Opening The Crystal - The Most Sustainable Events Building In The World
    Siemens Industry Aug 2012 - Dec 2012
    London
    Managed the opening of Siemens £60million centre of sustainability, The Crystal. This role entailed managing client profile events from conception to completion, selling the concept and event space to corporate clients, agencies and associations, marketing the event nationally and internationally.Create long term objectives, marketing tools and relationships to support the events and operations team. Develop internal roles and team dynamics to maintain a successful events venue.
  • London 2012
    City Operations Manager
    London 2012 Mar 2012 - Aug 2012
    London/ Glasgow
    Work with the host city Glasgow to deliver the out of venue operations for Olympic Football competition on behalf of LOCOG.This role entailed liaising with key City partners within the local authority, police, Hampden Stadium and Glasgow 2014. Lead on the communications between Glasgow City Council, Strathclyde Police and LOCOG, create the event One Plan, C3 structure and strategic partner delivery.
  • Glasgow Life
    Riverside Museum Events Manager
    Glasgow Life Nov 2010 - Dec 2011
    Events Manager for Glasgow's new and Iconic destination and attraction. I am responsible for the creation and management of an exciting and sustainable events programme that will attract world wide media attention as well as reflect the investment and importance of the Scotland's newest Transport Museum.
  • Glasgow Culture And Sport
    Events Manager
    Glasgow Culture And Sport Jun 2005 - Sep 2010
    Glasgow
    Managed a team of up to 17 people, delivering events with budgets of excess of £1million for local authority.Created commercial opportunities and new event sites and concepts for events including the World Pipe Band Championships, BBC Proms In The Park, Winterfest Glasgow, Glasgow's Hogmanay and Merchant City Festival.Managed all stakeholder groups and support service relationships including Event Scotland, Creative Scotland, Sport Scotland, RSPBA and BBC. Delivered continually on budget and motivated staff in order for them to achieve their own progression and development. Whilst managing the Cultural programme for the City of Glasgow I undertook and achieved a Masters Degree in International Events Management, PRINCE2, Excellence in Events Management Certification and created a student mentor programme as well as representing the department on a number of internal forums.
  • Rangers Football Club
    Events Manager
    Rangers Football Club 2001 - 2005
  • Beardmore Hotel And Conference Centre
    Business Development Manager
    Beardmore Hotel And Conference Centre 1999 - 2001

Claire Harkness Education Details

Frequently Asked Questions about Claire Harkness

What company does Claire Harkness work for?

Claire Harkness works for Coventry Building Society Arena

What is Claire Harkness's role at the current company?

Claire Harkness's current role is Director of Operations Stadium & Arena | Experienced Safety Officer | Level 4 Spectator Safety | Level 5 Crowd & Risk Management | NEBOSH | Level 3 FRA | Masters in International Events Management & Business | SAG Chair.

What schools did Claire Harkness attend?

Claire Harkness attended Glasgow Caledonian University, University Of The West Of Scotland.

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