Claire Higgins Email & Phone Number

Development of organisational policies and practices. Strategic and administrative oversight of HR, communications, finance, membership and education. Recruitment and management of consultants. Business and organisational development.

Direction of Positive Psychology education, research, and training strategy. Design, development and delivery of Positive Psychology Academy course content and online learning. Coordination of Positive Psychology Academy courses. Oversight and management of Positive Psychology Centre and Autism Centre research and training initiatives. Management and supervision of education team.

Organisational development support, communications management, website content development, education, research, and membership strategy proposal. Development of PPG's Professional Guidelines for Positive Psychology Practitioners.

Uk, Global

Research, coaching and training lab for performance, stress, and recovery. Exploring links between Positive Psychology and Exercise & Sport Psychology from applied and research perspectives. Offers individual and small group coaching, and training and education events.

Uae & Global

Established and ran a global executive coaching practice (ICF/ACC) for the non-profit, government and corporate sectors. Coached and trained leaders in high-pressure roles and their teams on communications, strategy, performance, leadership, conflict resolution, and resilience. Facilitated high-level strategic processes (political, humanitarian) and delivered management performance training. Clients included the UN Development Program, UN Department of Safety & Security, UN World Food Program, UN Country Team (UAE/Gulf), International Renewable Energy Agency, Norwegian Refugee Council, Centre for Musical Arts, Ministry of International Cooperation & Development (UAE), Kuwait Ministry of Foreign Affairs, UK Foreign & Commonwealth Office, Serioplast SPA, and individuals from the non-profit, government and corporate sectors.

Dubai, Uae

Advised on field media, social media, advocacy and communications coverage of medical activities in Northern Syria/Turkey and medical donations in Southern Syria, reconstructive surgery hospital in for war wounded patients from Syria, Iraq, Yemen and medical services to Syrian refugees in Jordan, and medical activities for Iraqi IDPs and Syrian refugees in Northern Iraq. Coordinated and supported international press coverage. Field missions and communications assessments in Turkey/Syria, Jordan and Iraq.

Dubai, United Arab Emirates

Developed three key documents for NRC work in, on and with the Gulf States on media and communications: (1) Analysis & Evaluation; (2) Communications Strategy; (3) Action Plan & Recommendations. A further document on coaching guidelines for activating the strategy was also included.

Gulf Liaison Office, Abu Dhabi, United Arab Emirates

Communications and team management, partnerships with humanitarian & government stakeholders, events design & management, donor relations & training coordination on humanitarian affairs in and from the Gulf States. Events included DIHAD, emergency training, communications workshops, Kuwait Annual Conferences & Syria Pledging Conferences. Attended RedR Training of Trainers.

Dubai, Uae

Advised on media & communications strategies for emergency medical operations in Yemen, Iraq, and Jordan (Zaatari camp, rehabilitation hospital). Coordinated and supported international press coverage. Field trip to Jordan to support local communications strategy. Long-distance support to Yemen local communications strategy. Attended training in hostage release negotiations.

Gaza Strip

Operational support to 21 primary health care centres serving over one million refugees. Focused on physical, mental, and environmental health, and communications with the refugee communities. Supported negotiations with Gaza-based Ministry of Education on UNRWA human rights curriculum in government schools. Supported donor relations and management and monitoring of Summer Games for over 240,000 school children. Attended trainings in mental health & wellbeing in the field, safety & security.

Jersualem & West Bank

Coordination of prison management programme for Centres of Reform and Rehabilitation across the West Bank. Managed key relationships with Ministry of Interior. Training coordination & supervision on human rights, training of trainers, legal standards, and rehabilitation mechanisms. Set up and ran project office in Jerusalem and recruited initial team. Attended regional HIV in prisons conference in Cairo.

Middle East & North Africa

Developed media and communications outreach in the MENA region with National Societies and medial outlets for the Our World, Your Move campaign, in collaboration with the International Committee of the Red Cross. Conducted communications training for the Gulf National Societies in Oman.

Doha, Qatar

Staff management & drafting of organisational media & communications strategies for international, national & medical programmes. Online, audio-visual, translation & print communications & speech writing support to senior management. Attended training in communications and social media in Washington DC with American Red Cross.

Various: Jerusalem, West Bank, Gaza Strip, Tel Aviv, Lebanon, Albania

Humanitarian visits to police and interrogation centres, army camps, and central prisons to promote the protection of political detainees under International Humanitarian Law (IHL) & family links. Post release protection visits & coordination with relevant government, security & other humanitarian stakeholders. Attended trainings in IHL, communications & protection areas.

London, Uk

Coordination of global campaigns related to Israel, Occupied Palestinian Territories & Palestinian Authority. Research / reporting support & mission coordination. Attended trainings in Introduction to International Human Rights Law, Strategic Campaigning, and how to deal with difficult conversations and callers.

Msc Exercise & Sport Psychology, Merit

Foundation Psychology, Cognition and Emotion in Exercise and Sport, Needs Analysis in Consultancy, Neuroscience in Exercise and Sport.

Level 5 Diploma In Positive Psychology Practice, Distinction

Application of Positive Psychology to Strengths, Motivation, Positive Emotions, Leadership, and Teamwork. Research areas included.

Level 5 Certificate, Psychology

Developmental Psychology, Social Psychology, Cognitive Psychology, Neuroscience, SPSS & Research Methods. 60 credits.

Certificate, Introduction To Uk Refugee And Asylum Law

Introduction to the application of the International Refugee Convention 1951 in the UK. Research conducted on the treatment of asylum.

Msc Violence, Conflict & Development, Social Sciences

Political Economy of Violence & Conflict, Political Economy of Development, Refugee Affairs, Development Practice. Dissertation.

Bachelor Of Arts (B.A.), Arabic & Persian, First Class

Activities and Societies: Best Undergraduate Finalist Prize Arabic & Persian language, literature, culture & translation. Included 1 year.