Claire Hurst Email & Phone Number

Stockport, England, United Kingdom

Stockport, United Kingdom

During and following the divestment from TransUnion, I have continued primarily in the Scrum Master role on a 90:10 ratio. The successes I have had to date are: - Facilitated the team to report on their own burnups - Reviewing the reporting of the release burnups with the Product Owner to ensure a more accurate and transparent reflection to the business - Reviewed with the team how they could better conduct ceremonies to ensure that they are empowered to deliver these without reliance on Management intervention and with a clear understanding of value - Coaching of the team with general Scrum best practice - Implemented an initiative promoting better meeting etiquette to resolve conflict and build stronger relationships within the team - Provided Scrum training across the business

Stockport, United Kingdom

I was initially recruited to assist, what was then, CallCredit increase pace on their building of Community of Practices, specifically the Tester Community as per my field. As part of the relaunch of the company SDLC process, I was tasked with working with a compact team to compose our policies, standards and guidelines. As a Principal Tester for my team, I carried out the following duties: - Introduced a well-defined evidencing process for testing to support our auditability policy - Define test reporting - Encourage collaborative working in the test team - Provide the Development Team Leader with feedback for line management coaching Following the departure of the Delivery Manager from the business, I took on his duties under the role of Scrum Master whereby I: - Reported on the squad's burnups - Reported on the release burnups - Assisted the DTL and Product Owner with the capacity planning for upcoming releases - Worked with the PO to understand priorities - Coaching of the team with general Scrum best practice

Manchester, United Kingdom

Line Management duties for 6 Test Analysts including performance management and coaching Working with the Test Manager and the leadership team on departmental initiatives Promoting the business in the Testing Community by hosting and presenting at North West Tester Gatherings as well as a Marketing campaign across Manchester (billboards) Resource management Designing a Testing Apprenticeship program Leading on recruitment Defining objectives Scrum master on large project (2 scrum teams on one product) Organizing and supporting live releases Co-ordinating Development activities across countries (US / France / Australia / UK) on a large project with tight deadlines Creating test strategies for the teams across the department Gathering release data to analyze rollback causes and incidents introduced to live Supporting other scrum masters and PDMs to deliver on projects

Manchester, United Kingdom

•Reporting directly to the Chief Technical Officer Line Management duties for 8 members of staff including career development Creating and running various recruitment programs Creating and leading the training program for Foundation Test Analysts Resource management Mentoring of new starters and existing staff Creating initiatives and stretching objectives to build testing experts within the team Gathering data on current team processes throughout the department, to identify process improvement opportunities Gathering release data to analyze rollback causes and incidents introduced to live estate

Manchester, United Kingdom

Assist Business Analyst in gathering all user stories Quality assess Developers changes and new code Working with the Business to gain sign off Assisting in the co-ordination of the release Assisting other teams with the regression testing of their releases XML and SQL testing Writing scripts in Twist to be included in the Automated Regression suite Writing Test Plans and Pre-Deployment Checklists Ongoing tailoring of our Kanban/Agile processes to suit our business needs Review retrospective output for future proofing the team

Salford, Manchester

Defining the test team processes Standardizing the Test Plan and Test Closure Report templates and produced for each Sprint Leading the testing for each Sprint Defined the Regression Test pack and managed the upkeep of it Gave support to the Senior Developer and the Product Owner including agreeing timescales Standing in as Product Owner in his absence Providing user perspective to scope and design meetings Trialing various automated testing tools to decide which would be most suited to the mobile application business All aspects of testing in the development lifecycle Delegation of work across the test team Managing the defect lifecycle Created video help guides for customers

Working in a V-model testing environment• Giving support to the Test Lead• Reviewing Business Requirements• Reviewing Business System Designs• Producing Project Test Plans • Agreeing Timelines for testing• Integration testing• Writing test conditions based on the business requirements• Writing test cases and mapping them to the test conditions• Providing test script walkthroughs with the Business testers for sign off• Executing test cases for System testing and User Acceptance testing• Following up outstanding defects with the development team and agreeing deployments• Validation testing following fix deployments• Regression testing – including creating and general upkeep of a Regression Test Matrix • Maintenance testing following the project release• Assisting with Daily / Weekly Reporting to the Management team detailing test progression and issues raised• Building relations with the Business• Leading defect meetings• Training and mentoring IT Graduates• Training and on-going support with Business Testers

• Working with the test management tool Test Director and then in the changeover to Quality Center• System testing• Writing test scripts for User Acceptance testing• Executing test cases and confirming expected outcomes • Raising defects and then the validation testing of fixes• Reporting of daily and weekly statistics and progress to the Management team

• Arranging resource for system testing• Assisting with System and User Acceptance Testing • Composing project strategies• Composing up to date statistics for the User Testing team to present to the Management team through the use of Macros• Raising defects for system errors• Recording the timesheets for audit purposes and for the Staff Agency • Organising accommodation for other branch visitors• Preparing Business Requirements for projects• Creating screen designs for system changes or upgrades• Visiting other branches to obtain user’s points of view and record live system errors together with building relations• Writing test scripts• Updated old documentation

• Impact analysis • Gathering estimates • Co-ordinating workload • Progress tracking• Regularly updating progress to the Change Business Manager • Reporting back to the business with progress and updates

• Organising testing resource • Defect Management• Giving assistance to the UAT Manager • Assisting with User Testing• Holding Project Update meetings• Minute taking for the Project Update meetings• Composing project strategies• Reporting daily figures for the User Testing team to present to the Management team • Raising defects on a Tracker system• Composed a Presentation Pack for the resource from other branches• Recording the timesheets for audit purposes and for the Staff Agency • Updating the testers with changes and issues as and when required• Creating figure recording spreadsheets through the use of macros• Proof-reading Policy Schedule and Statement of Fact templates to ensure accuracy and completeness prior to live implementation• Created a spreadsheet which calculates premium ratings through the use of Macros

• Reconciliation of agent accounts• Resolving account queries received either by post, by telephone or by e-mail• Lapsing policies• Reducing aged debt• Negotiating payments• Producing audit letters• Giving assistance to the whole team• Raising underwriting queries with the relevant department on behalf of the broker agent and updating them once resolved• Quality checking our offshore team

• Handling queries• Issuing of letters to customers• Dealing with complaints• Reducing outstanding arrears• Treasurer of the Sports and Social Committee • Producing and maintaining the Sports and Social Committee accounting database• Assisting in the training of team members and documenting their progress• Taking minutes for team meetings• Assisting in the developments of the teams work practices• Gained extensive knowledge of dealing with the collection of premiums by instalments• Assisted with the conversion of two computer systems

• Order all stationery for Housing and Social Services including their outside establishments• Record and receipt and bank all incoming cheques • Typing duties to the Management Support Services team• Switchboard and Reception duties• Postal Duty• File keeping• Dealing with general telephone enquiries

A Level, English Language, Film Studies

A Level English Language A Level Film Studies

10 Gcses