Claire Jacques Email & Phone Number

Fully committed, highly motivated and hardworking individual with over 15 years’ experience in the IT sector particularly operations management and service delivery.Throughout my career, I have developed solid leadership skills and achieved repeated success within the teams I manage.Skilled in improving performance and managing people effectively to ensure the efficient delivery of technical operations to support our customers and the business growth.Driven, with a continuous improvement mindset, ensuring the organisations structure is fit for purpose and ongoing compliance within all areas of GDPR, security, ITIL and data protection is maintained.I pride myself on being an inspirational leader, and am a strong communicator with sound commercial awareness. I have the ability to work under pressure, to strict deadlines/targets, prioritise workloads effectively and get results.Successful creation of departmental strategic plans that align, underpin, and drive short / long term business goals and objectives. Specialties: Service Delivery, Service Management, IT Strategy, Technical Operations, Managing Technical 1st and 2nd Line Support Teams, Outsourcing modelling, IT service delivery, People Management, Training and Development of Staff, Customer Experience Delivery, Customer Success onboarding, Training and Development, Knowledge Base management.

Listed skills include Management, It Outsourcing, New Business Development, Sales Strategy, and 5 others.