Claire Jung Email & Phone Number

California, United States

San Francisco Bay Area

• Led the UX design and research process for key features of the ed-tech company as the sole UX designer and researcher conducting user interviews, stakeholder interviews, ideation, UX design methods (creation of persona, user journey, analyzing competitors and comparators, concept sketching, wireframing, prototyping, usability testing)• Validated proposed design solutions with stakeholders and end users through weekly design walkthroughs and usability testings • Defined the end-to-end user experience, designed user interfaces, and created wireframes, and hi-fi prototypes of a learning management system (LMS) that includes an online class scheduling feature and form design and integrated the LMS into a messaging platform • Created an admin dashboard and the universal student profile search feature through a full, iterative design process from stakeholder interview to prototype hand-off to developers • Worked collaboratively within an agile process with developers, a graphic designer, the CEO and key business unit stakeholders• Redesigned the sign-up and the application (onboarding process) form, user profile form, online course feedback and summary form for multiple groups of target users, resulting in increased web and mobile app conversion rate • Redesigned the student project case study library, potential research project idea archive using UX and information architecture relevant tools including sitemap, flows, wireframes, and annotations • Designed user interfaces for an AI-algorithm based online meeting uptake feedback feature • Proposed and implemented a weekly design/development team meeting and online visual collaboration work system using platforms such as Miro and Figjam

United States

- Created the syllabus and assignments, supervised research projects, and delivered lectures to undergraduate and master’s students on topics including information technology and globalization (International Business and the Global Economy, World Politics, and Global Governance) - Managed virtual classrooms and educational content leveraging online software tools such as Kaltura, 2U, and Blackboard

New York, New York, United States

- BPPS, Strategic Policy Unit, Post-2015 Team- Monitored, transcribed, and authored reports on the Post-2015 Intergovernmental Negotiation on the Sustainable Development Goals (SDGs), assisting Member States and UN agencies to coordinate their positions on contending issues - Developed a database of 47 countries’ success cases of how countries integrated the SDGs into their national development plans, supporting UNDP’s program design and Member States’ implementation of the initiatives

Seoul, South Korea

- Organized forums on Korean service sector advancement, managing speakers’ logistics, presentations and paper distributions, and published a translated summary of the forum’s keynote addresses in 2013 KDI Service Economy Brief

Seoul, South Korea

- Authored policy papers and chapters on selected topics including G20 governance, immigration, UNPKO, and middle power diplomacy - Managed collaborative research projects with the Korean Ministry of Foreign Affairs on a research project, "Strengthening Global Governance through Middle Power Leadership," assisting diplomats participating in the G20 Los Cabos Summit

Seoul, South Korea

- Organized and coordinated a successful forum on global journalism with CNN correspondent Anna Coren with 150+ university students- Assisted production of CNN exclusive series on Korean Wave and popular culture, “i-List Korea”, by interviewing K-Pop stars and experts, contributing to increased viewership across the Asia Pacific region

Seoul, South Korea

Master'S Degree, International Relations

Bachelor'S Degree, International Studies

Ux Design Immersive, User Experience Design & Reserach

Full time immersive student in the User Experience Design program that included over 480 hours of professional training over twelve weeks..

Doctor Of Philosophy - Phd, International Relations And Affairs

My doctoral research focuses on analyzing data on autocracies’ implicit uses of international organizations (IOs) and assessed difference.

Bachelor'S Degree, Comparative East Asian Studies

An exchange student program among Keio University, Hong Kong University, and Yonsei University. One semester each in Keio and Hong Kong.