Claire Kast Email & Phone Number

Mendota Heights, Mn, Us

Minneapolis, Mn, Us

- Oversaw the launch of product enhancements to over 4,000 salons with Point of Sale software- Designed roadmaps that planned and prioritized what and when the product teams will deliver- Worked directly with business analysts to design requirements, perform user acceptance testing and approve releases for market- Created and updated product documentation outlining Point of Sale system functionality to answer questions and define best practices- Partnered with various technical teams and Point of Sale vendor to develop new features, resolve bugs and enhance products

Minnetonka, Minnesota, Us

-Researched, tested and launched cloud-based Point of Sale system for over 150 corporate and franchised restaurants- Served as lead on Point of Sale integration efforts with credit card systems and hardware, loyalty program and gift card system- Worked cross-functionally with 2 programmers to build, test and deploy customized restaurant menus in cloud-based Point of Sale system- Created and maintained project plans, tracked requirements and translated franchisee requests into project deliverables

Maple Grove, Mn, Us

- Manage relationships with multiple state department clients and school districts, to support online based and paper testing needs - Support 10 unique state testing programs per year, each varying in complexity, scope and duration - Led a team of 30 technical specialists and coaches responsible for furnishing support to over 500 school districts- Reduced year over year inbound call volume from school district users by over 50% via staff training and enhancements of client-facing documentation - Maintain user account access, roles and permissions in customer facing portal site for multiple states - Act as liaison between customers/end users, and software quality assurance teams - Support technical staff with rollout of testing software upgrades, and ongoing support of testing software with district level IT directors - Coach and mentor helpdesk staff

Toronto, On, Ca

- Managed print, email and web projects for internal marketing and sales clients at every stage of the creative process (writing, designing, programming and production) - Lead status meetings with key stakeholders and facilitated collaboration on changes in project schedules - Creatively problem solved, identified areas of process improvement, and refined processes to improve efficiency and maintained client satisfaction - Documented and communicated project scope, schedules, and tracking of an average of 100 or more active projects at one time - Managed projects through creative process to print production or digital implementation, maximizing efficiency and accuracy - Was responsible for coordinating project team, assigning individual responsibilities, securing necessary resources and creating/monitoring schedules to ensure timely completion of multiple projects - Worked closely with internal clients, creative department and external agencies to maintain positive relationships; organized and directed workflow between these groups to promote a friendly professional environment

Maple Grove, Mn, Us

- Successfully served as technical lead for a number of online educational testing programs. - Maximized profitability by effectively maintaining project schedule, appropriating resources and expediting communication - Utilized collaborative team-building skills to identify key strengths of contributors to the project. - Managed customer retention and devised creative solutions to ensure customer loyalty - Played a key role in supporting the transition from paper/pencil to online testing to ensure a smooth transition for school districts. - Effectively interacted with team members to obtain and disseminate information regarding projects. - Addressed and served the needs of clients in both the public and private sectors.

♦ Served as the single point of accountability for clients relocating internationally.♦ Effectively managed third-party relocation services to ensure a smooth transition to the client’s new location.♦ Successfully provided services including freight forwarding, housing search, immigration services, and cultural and language services.♦ Expertly liaised with Human Resource representatives to outline and implement benefit policies to relocating clients.♦ Consistently praised for the quality and timelines of reports, attention to detail, exemplary customer service delivery and team-player attitude.

♦ Assisted a team of global assignment consultants with logistical service delivery to exceed client and customer demands. ♦ Implemented services with domestic and international vendors to ensure superior customer service to international assignees. ♦ Answered phones, provided back-up assistance, managing daily mail and email requests and other correspondence. ♦ Audited and processed day-to-day third party vendor invoices and management fees.