Claire Kelly Email & Phone Number

Manchester, England, Gb

Greater Manchester

Engage, recruit & manage volunteers across my region.Excellent Relationship management & stewardship / donor journey tailor made to each corporate, coty, alumni, community group & individual.Fundraising opportunities researched & relevant applications , grants & media appeals completed & successfully implemented.Successfully devised & implemented events/fundraising campaigns & plans to deliver income .Database & revenue streams managed & implemented for excellent stewardship & legacy journey.Excellent communicator with the ability to adapt to any audience & an experienced public speaker to raise awareness of the charity in need .

North West

• A driven, passionate & highly self motivated, respected manager. • Superb people and communication skills with a natural ability to engage and inspire others whilst establishing, maintaining and build strong relationships across all organizations.• An outstanding achiever with an excellent sales, commercial, strategic and creative mindset displaying excellent negotiation & presentation skills.• An inspirational & motivational leader who has made a significant difference with a proven track record and delivery of Corporate social Responsibility, Change management, Volunteering and corporate fundraising strategies delivering increased engagement & exceeding financial targets.

• Exceptional leadership & communications skills with the ability to inspire, lead and develop a diverse department to achieve and exceed potential.• Extensive, recruitment, HR, people management skills with an excellent working knowledge of employment & recruitment legislation with significant experience gained including charity/ volunteering legislation incorporating risk & compliance. • Superb people and communication skills with a natural ability to engage and inspire others whilst establishing, maintaining and build strong relationships across all organizations.• An outstanding achiever with an excellent sales, commercial, strategic and creative mindset displaying excellent negotiation & presentation skills.• An inspirational & motivational leader with a proven track record and delivery of Corporate social Responsibility, Change management, Volunteering and corporate fundraising strategies delivering increased engagement & successful relationship management / stewardship /customer journey strategies .

• Quality manager implemented a brand new quality function from existing headcount. • Recruited, trained & developed a new Quality, Call Monitoring & compliance team.• Initiated, implemented and delivered Company quality standards to manage effective and transparent quality performance across the business.• Delivered savings of £175k in year 1, through adopting and delivery a new quality coaching, education & mentoring programme.• Successfully voted as ‘Team of the year’ by the business & winning the award due to my innovation, engagement and driving a change in behavior, resulting in increased customer engagement scores and reduced complaint handling.• My contribution was recognized by the senior management team & I was short listed in the North West contact centre awards as team manager of the year. • Successfully initiated, project managed & implemented a continuous improvement for quality standards ISO 9001 BSI.• Represent the business as a case study for ISO 9001 due to the continued success delivered across the business.• Quality Business owner, delivering and managing quality processes & compliancy across global schemes/ groups.

Warrington

• Excellent negotiation skills to secure competitive staff rates liaising with partners and suppliers worldwide delivering outstanding products and excellent customer service to employee’s companywide. delivering ROI securing prizes for all partner promotions & prizes to include large campaigns for Tesco, Lloyds and Shell .• Employee Reward and recognition programme defined and delivered to drive increased conversions and increased income exceeding revenue targets year on year.• Proven ROI demonstrated, to support recruitment driving increased staff engagement & delivery.• Successfully launched a test & learn trial on new products and implemented a staff survey to analyze MI and measure customer/ partner satisfaction scores on both products/ services.• I was awarded a company ‘values award’ voted for by 400 other employees, for & was presented this at our annual company event• Consistently exceeded all monthly sales & revenue targets.• Full accountability to effectively resource & plan all staffing resource & activities within the team.• Strong relationship building skills to ensure successful supplier visits to increase product awareness drive incremental revenue and maximize sales opportunities.

Warrington, United Kingdom

• Analysis training & process requirements to increase contribution, retention and morale.• Through inspirational leadership consistently achieved the highest team conversions & commission.• Strong relationship building skills utilized liaising with recruitment and actively involved with the assessment process, to deliver an improved retention rate. Trained assessor involved in recruitment days & conducted competency based interviews.• Innovative approach adopted, I successfully Proposed & managed a trial of a new ‘super team’ which was established as a test & learn initiative. The success of this trial led to all sales teams being restructured & agents trained to multiskill which delivered efficiencies, increased product knowledge & productivity, with an improved retention rate.• Inspire, support, mentor & develop future managers, who were externally recruited.• Key project manager proposing new sales strategies. Delivered Sales Strategy days which entail reviewing the sales structure and commission scheme.• Consistently, exceed all monthly sales conversions and revenue targets.• Recruit, appraise & objective setting established and delivered.• Effective communication skills demonstrated via daily buzz sessions, team meetings & 1 to 1’s• Manage & coach individually to develop and maximize results. In recognizing that part timers would deliver better results and be more motivated if they worked in one team together, I proposed the part time team trial which was very successful and still in operation to date.• Provide new staff with sales methods to increase sales. Due to the success of this I went on to develop and assist main sales staff.• Outstanding people skills established to define and deliver individual coaching plans.

Education record

Travel & Tourism Cotac 1&2 general & air

Education record

9 O Levels achieved Grade A-C