Claire Kumatse (Neé Lees) Email and Phone Number

•Led the organisation in its migration from IBM Notes and Zoom to Microsoft Outlook and Teams in support of the implementation of a new case management system, reduction in workplace stress and improvement in the client experience.•Led the redesign and implementation of key operational processes and associated structure and role redesign as well as implementation to inform the design of a new case management system and introduce temporary operational and experience improvements.•Successfully led the organisation in reintroducing its face-to-face services across Victoria post COVID-19 pandemic, with a particular focus of uplifting the conciliation and arbitration participant experience, business processes and data and insights.•Led, managed and coordinated the successful implementation of strategically significant New Name and Brand project using human centred design principals. •Proficient in the project lifecycle and project management frameworks.Develops and maintains concept briefs, business cases, status reports, project management plans, project control workbooks (including finances), benefits management plans, lessons learnt, handover and closure reports. •Leads change management and communications using the LEAN Change Framework and ADKAR Impact Assessments.•Actively engages project resources and teams in planning, monitoring, managing and delivering project objectives and outcomes within agreed scope, budget, timelines to quality standards.•Collaborates with stakeholders to identify, assess and mitigate potential risks to the project or organisation and manage change.•Established and currently maintaining strong networks with key internal and external stakeholders, actively promoting and driving timely engagement and ongoing management of expectations and outcomes.•Demonstrates conceptual and analytical skills, taking complex information and communicating it in a way which is logical and easy for key audiences to understand.

Cox Inall Dentsu is Australia's leading community engagement and social change public relations business. They specialise in government, not-for-profit and philanthropic campaigns that change people's behaviours to make the world a healthier, happier and safer place. In my role, I develop strategies which use insights to identify how best to communicate with target audiences.From alcohol and drug abuse to cancer screening and homelessness, I have engineered and executed some of Australia’s most respected campaigns.

Led on the creation and implementation of communication strategies for the introduction of the new, high-profile UK welfare system - Universal Credit. This involved leading other communicators from a range of disciplines (insights, media, stakeholder, internal,social, marketing, and branding) to deliver integrated announcements and campaigns which used scietific principals to change behaviours.Other responsibilities in this role included budget management, procurement and management of creative and media planning agencies, line management of staff, recruitment and resource planning.

Created and delivered communication strategies, with a special emphasis on high profile announcements (including drafting narratives and Q&As) relating to the introduction of the new, high-profile UK welfare system, Universal Credit.Other responsibilities in this role include working with colleagues ‘on the ground’ and third parties to trial consumer-focused marketing campaigns that influence job seeking behaviour at no cost.

Handled the PR for one of the Government's most high profile policies - welfare reform.My day to day activities included working closely with Ministers of State as their press secretary, policy and marketing colleagues to manage announcements, issues and create strategic PR campaigns. These campaigns not only raised the Department’s profile, they also persuaded key audiences (such as employers and consumers) to change their attitudes and behavior.

Whilst in the Prime Minister's press office at Downing Street I took part in the twice daily lobby process, sourcing and drafting lines for the Prime Minister's official spokesperson on a range of issues including: flood defences; the Queen's speech; and the Leveson Inquiry.I also accompanied the Prime Minister to external events where I managed the media in attendance, arranged photo calls with foreign ambassadors at Downing Street and handled daily media enquiries.

During my time at City University London I managed the PR for its School of Arts and Social Sciences.Key achievements included engaging with the University's academics to increase the amount and quality of the coverage both Schools' received. This helped the University raise its profile with potential students and benefactors - a key strategic aim.

I was part of the travel and corporate communications team at this global PR agency.I managed clients in a range of different sectors such as: travel (Universal Studios, Trinidad & Tobago), foodservice (McCain); engineering; green energy; education and training; and produced excellent coverage for them to meet and exceed our briefs.

During my time at this global law firm, I quickly developed my knowledge of business and professional services.I was responsible for the PR team's administration, creating media lists, pitching for forward features, writing corporate press releases and promoting the restructuring team's deals to the legal press.