Serves as a Career Peer in the Business Career Center, providing personalized guidance to students through resume and cover letter reviews to effectively showcase their skills and experiences. Assists with the LEAD 2000 course by supporting students in crafting polished resumes for assignments. Facilitates one-on-one appointments and workshops to help peers build strong professional profiles and prepare for career success.

Focused on reducing wrong item return rates by addressing vendor-related errors impacting inventory accuracy. Developed a Power BI reporting system to flag frequent issues, enabling a pilot program to enhance vendor management. Improved shipment accuracy by introducing real-time resolution protocols and created training materials to help customer service teams enforce return policies, achieving a 7.16% reduction in wrong merchandise returns.

Built authentic customer connections to deliver exceptional guest experiences. Mentored new associates on company policies and selling techniques. Completed ongoing product training to provide tailored recommendations and supported daily operations to achieve sales goals.

Managed high-volume inventory operations, processing 1,000 units per shift and training a team of 4 to optimize efficiency. Used Power BI to analyze inventory data, ensuring inventory database accuracy and reported any variances to store leadership. This experience honed my leadership, data analysis, and operational management skills in a fast-paced, dynamic retail environment.

Oversaw operations during a major store expansion and remodeling, driving excellence through leadership and strategic planning. Achieved five consecutive 100% audit scores by coaching employees on loss prevention and secured second-place inventory results company-wide in 2021 and 2022. Streamlined scheduling using performance data to optimize peak-time staffing and supervised supply orders to meet operational needs.

Enhanced guest experience through personalized product recommendations to drive sales. Streamlined jewelry processing and organization in the jewelry captain role, improving efficiency.