With over 25 years of experience in client services, I specialise in managing and delivering successful multi-channel, multi-language marketing communication projects and campaigns. My expertise lies primarily within the financial and professional services sectors, and over the years, I have engaged in a wide range of activity - serving both B2C and B2B clients, as well as focusing on employee experience and internal communications.As a member of the senior management team, I have played a key role in defining the strategy of the business, maintaining profitability, and ensuring the smooth operation of the agency.Driven by a never-say-never attitude and a passion for problem-solving and relationship management, I am dedicated to finding the best creative solutions that meet our clients' needs, budgets, and timelines. Through my proven ability to build and sustain long-lasting client relationships, I have been entrusted with taking the lead role working with a variety of major brands, including HSBC, Daisy, Citi, Man Group, Taylor Wessing, L'Oreal, BOC, and the Australian Tourist Commission.