Clair Wallace, Assoc Cipd Email & Phone Number

Inverness, United Kingdom

Crawley, West Sussex, United Kingdom

To provide guidance and support to Employees and Managers on Trust policy and the NHS Agenda for Change framework including matters related to: recruitment, sickness management, capability, disciplinary, wellbeing and payroll.

Crawley, West Sussex

Providing project support and process analysis within the HR Service Centre

Banstead, Surrey

Providing full coordination and administrative support to the HRBP on the staff and trade union consultation and restructure proposal for identified areas of the Trust.

Wimbledon, London

Providing project support to the Head of Customer Services and Operations in a change management project, ensuring the smooth transition to new ways of working and the movement of staff and roles between directorates, analysing the roles and responsibilities as well as designing and facilitating workshops to improve processes and increase knowledge sharing to help embed the team.

Wimbledon

Working to create and embed an ongoing framework for tutor selection and management (nationally and internationally e.g. supporting partnerships with tutor development and allocation) with the responsible for managing the CIPD relationship, ensuring the highest standards of delivery and; acting where necessary to remedy under-performance.In addition working with the Marketing and Client Development Team to raise the level of awareness of the quality and breadth of our tutors and portfolio offers.

Wimbledon, London

Managing the delivery of CIPD short courses across the UK to the highest standard. This role encompassed all aspects of event management including; budget and forecasting, scheduling of 100+ courses annually, marketing and customer relations and successfully surpassing the profit target for both portfolios each financial year.

Wimbledon, London

To ensure the Flexible Learning and CIPD Training Virtual Learning Environment’s (VLE) remain up-to-date and leading edge and enhances Flexible Learning and CIPD Training’s online product offerings. To provide support to the wider VLE team to encourage mutual sharing of knowledge, information and resources, to anticipate any problems and plan or escalate accordingly to ensure the overall profitability and professionalism of CIPD Enterprises Ltd.

Auckland, New Zealand

Operating the day to day administration duties with the LMS including: new course builds, enrolments, CPD uploads, profile management, qualification progress tracking for our external agents, as well as in company training enrolments for new AMP staff.Supporting the Project Manager in the design specification and User Acceptance Testing of a new LMS system designed in line with new government requirements for Financial Advisors.Creation of training manuals and process documentation for the L&PD team for internal use.

London, United Kingdom

Assisting the Contact Centre Manager in the day to day running for the Specialist Sales department including daily work distribution, side by side coaching and mentoring of team members and recruitment and selection of new staff.

London, United Kingdom

Overseeing the bookings and coordination of groups for the companies two largest tour operator accounts.

London, United Kingdom

•Providing detailed information and booking services on our packages, locations and ships to agents, travel partners and direct passengers.

The Palace Of Holyroodhouse

• Providing a detailed synopsis of historical events and information regarding artefacts/furniture/paintings for visitors as they pass through the visitor route;• Booking and selling tickets for the Palace as well as the Queen's Gallery;• Selling merchandise in the Gift Shop;•Promoting Gift Aid;•Aiding the Security department with the safety of visitors and the security of the building and grounds through identity checks.

Human Resource Management, Level 5 Certificate

Bachelor Of Arts (Ba) (Hons), Tourism Management