Groundfloor provides public access to private real estate markets with market-leading returns. Groundfloor is a first-of-its-kind investment platform for everyday investors that gives both non-accredited and accredited investors direct access to short-term, high-yield returns backed by real estate. Our returns are powered by loans to real estate investors, originated and serviced by Groundfloor.• Oversee product strategy and development• Manage team of product managers and designers• Own retail investor growth• Member of Executive team, driving cross-functional relationships and collaboration

• Built a platform to automate commercial real estate transactions and get real estate owners and investors the best financing possible• Integrated multiple AI-based features• Led team of product managers and designers• Created and executed product strategy• Drove product-led development• Head of Product; reported directly to CEO and member of executive leadership team

• Built a world-class cryptocurrency exchange and custodian based in the United States. • Led and managed team of product managers responsible for building retail (consumer) products including mobile app & web platform.• Created and executed retail product strategy.• Develop blockchain and web3 product strategies across variety of product lines.• Advised and collaborated with Nifty Gateway, a digital art and collectibles market owned by Gemini.• DEI leadership group.

BRD is your global on-ramp to cryptocurrencies in an easy to use, decentralized mobile wallet that puts security first. See links to major products I led. • Directed product revenue strategy in close alignment with C-suite & business development.• Prioritized product development in alignment with company vision and strategy.• Launched new B2B business line (Blockset) from ideation to acquisition, including strategy, pricing, and positioning.• Expanded BRD's in-app marketplace to drive consumer LTV and retention.• Brought mobile-based, easy to use, fiat-to-crypto onramp to market in Europe• Built bank-to-crypto on-ramp in the US with lowest fees and best customer experience• Generate product specs; ideate & scope solutions with stakeholders.• Work closely with design team to create an incredible user experience.• Market analysis; competitive analysis; stay up to date on ever-changing industry innovations.

• Led and brought to market new Accounts Payable product that was used to raise Series A round.• Envisioned least-cost routing feature, now used by over 85% of PayStand’s customers.• Brought multiple versions of Platform product to market, now one of our largest verticals.• Delivered complete refactor of PayStand RESTful API to increase stability, resulting in a six fold reduction time spent on bugs, thereby allowing for more time spent on new feature development.• Led Blockchain-First product development to drive industry innovation & promote aggressive growth and adoption of PayStand's offerings.• Led front-end team to design easy to use, high conversion customer tools.• Met short term and strategic goals of delivering new products on tight deadlines.• Generated requirements documents; ideate & scope solutions with stakeholders.• Communicated across a broad range of disciplines to synthesize feedback and align with company strategy.• Promoted from Product Operations Manager; Implementation Manager.• Scrum Master; Project manage the product roadmap and sprints using Scrum.

• Developed and instituted processes that ensure Support scalability and reduced churn in a fast growing SaaS company.• Product management lead; directed feature development based on key customer feedback.• Project managed new customer on-boarding and deployment from start to finish from a technical perspective.• Manage A/B QA testing across entire product suite.• Direct Manager of Support Engineer team.• Create, design, and manage self-service customer portal including training videos, written materials, and unique gif based tutorials across entire product suite.

• Covering ticketing news and trends for TicketingToday.

• Point of escalation and manager for Member Services team; ensured scalability as client base grew.• Provided guidelines and directed implementation for product development to Product Manager based on customer needs and industry standards. Industry expert with over a decade of experience.• Managed workflow for team to ensure timely response to clients; triaged issues for Engineering.• Responsible for last round of QA testing before releasing bug fixes or new features.• Ensured account satisfaction and retention in SaaS environment.• Up sold additional products, fostered more extensive use of system by clients.• Provided initial and follow-up system training.• Created and maintained internal knowledgebase.• Proactively called accounts to introduce new product features, industry consultation, answer questions, and resolve issues.• Particularly extensive knowledge of complicated financial reports; trained customers and colleagues on report features.• Promoted from Senior Account Manager in January 2012.

• Planned, scheduled, and directed staff in the box office of the exhibition. Hired and trained replacement staff, as necessary.• Monitored labor costs and other expenditures to ensure that such operations were carried out on a cost-effective basis.• Opened and closed the box office on a daily basis to ensure that all entry points were adequately secured and that all revenue was accurately accounted and secured in the safe.• Ensured accurate daily deposits were made with armored car service.• Maintained a positive working relationship with TM Vista and was the primary contact for issues related to the programming software, computers and printers.• In coordination with the Operations Manager, maintained the smooth flow of guests in the box office lobby to insure maximum possible sales.• Optimized third party ticket sales invoicing to ensure prompt payments and billing.• Ensured accurate reporting to Venue Manager regarding daily and weekly sales of tickets and audio guides, and additional billing needs regarding purchase orders, concierge and travel agent commissions.• Maintained the payroll time sheets for the box office and ensured the accurate and timely submittal of payroll.• Direct reports included two Assistant Box Office Treasurers, and all Box Office hourly staff.

• Built and maintained good work relationships with return-clients.• Corresponded with sales representatives.• Followed-up on quotes, quote requests and purchase orders.• Arranged pick-up and delivery of orders to clients; checked lead times and ship dates with manufacturers.• Assisted throughout the sales process.

• Orchestrated opening of the temporary, 6 month long exhibit; oversaw creation of day to day accounting procedures.• Managed box office staff.• Resolved customer service issues.• Completed daily and weekly financial reporting and accounting.• Sold tickets in person at the box office and resolved customer issues.• Responsible for group orders, gift certificates, and complimentary tickets.

• Promoted from Front Desk Agent in July of 2006.• Managed staff of five to ensure guest received service above and beyond their expectations.• Performed daily accounting duties and procedures; answered guest inquiries.• Optimized large scale business conference check-ins.

• Carried out all day-to-day operations of box office.• Sole on-site box office employee; sold tickets by phone and at box office window.• Coordinated will-call tickets and handled ticket sales during performances.• Responsible for ensuring a high level of customer service.

• Promoted from Box Office Associate in June of 2002.• Managed box office staff of ten; handled customer-complaints and ensured superior customer service.• Updated and maintained the Caramoor website.• Created and managed direct bus service from NYC to Caramoor.• Managed relationships with community groups; managed VIP requests.• Balanced end-of-day accounts and completed necessary financial reports.