Claire Marr Email & Phone Number

Coventry, Gb

Birmingham, England, United Kingdom

Following a Company transformation my in-depth understanding of client needs, of Cappfinity's products and knowledge of the assessment/development market enable me to implement Cappfinity solutions to our premium client accounts as an Account Manager.I love to collaborate effectively with Subject Matter Experts in the business and 3rd party suppliers to ensure I exceed client expectations, deliver against project KPIs and delight clients. I build and embed client and partner relationships to identify and grow new opportunities. I have multiple direct reports who I support and help to develop their confidence and skills to ensure they are super engaged, happy and love to think about their CPD. My project management skills ensure I implement client solutions to ensure that the project is delivered according to budgets and as efficiently as possible. I ensure overall responsibility for the successful resourcing and delivery of project outcomes.

Birmingham, England, United Kingdom

I utilise project management skills to implement client solutions and to ensure that every project is delivered according to production budgets and as efficiently as possible. I'm able to have difficult conversations around out-of-scope requests and take a pragmatic approach to ‘grey’ areas that may arise during project delivery.I love collaborating effectively with others to deliver against project KPIs and delight clients.I am an expert in Cappfinity processes and procedures and love to mentor and guide my direct reports and colleagues to deliver high-quality solutions - and to ensure their ongoing successes and growth

I use my project management skills to implement client solutions, whilst working collaboratively with colleagues and partners who are experts in their fields of assessment, development and technology to exceed client expectations and needs.

I manage the commercial delivery of multiple complex and high-volume early careers recruitment campaigns for Graduates, Internships, 12 Month Industrial Placements, Higher and Degree Apprenticeships. I manage and mentor a team of resource partners to help ensure their growth and successAssessing candidates via Capp's strength based assessments.

Coventry

I am Capp's Client Services Manager and also a PA to the Directors for Capp & Co Ltd. I work closely with the Directors the Consulting team and the Sales team by providing them with invaluable support in all areas of office infrastructure and sales support to ensure that all internal processes are running smoothly and accurately. This support helps to build, manage and maintain strong client relationships. Helping to increase client retention and satisfaction, and build company revenue and profit. My main strengths are Humility, Adherence and Humour, which make me an invaluable team member in helping Capp to deliver its purpose. To identify your strengths take Realise2 our world class strengths identification tool - www.realise2.com.

Coventry, United Kingdom

Within this role of Office Manager and Team Leader for a growing team that providing L&D and Training Qualifications to all industry sectors. The key objectives to exceed monthly sales targets, improve team moral and to coach team members through their job role. I use efficient delegation of targeted tasks to sales team using excellent and clear communication techniques, both verbal and written. I am a highly organised people manager to effectively coach the office team and help coordinate diaries of both CEO and company Directors. My role encourages me to set team targets, activity campaigns team deadlines, whilst leading by example and surpassing targets. I consult strategic customers at management level and at the lower employee level. I also plan sales team strategies through Director lead meetings. I am an ISO 9001 Quality Team member, ensuring consistency and validity of all ISO controlled documents. I offer excellent interpersonal skills to get fantastic results from liaising with other teams in the organisation such as training dept, admin and ISO 9001 Quality Team members.Whithin this role I am also a key event planner for industry specific trade shows and exhibitions, I also co-ordinate staff to ensure enough cover for exhibition stands.I Create, editing and distributing monthly e-newsletter to over 6000 delegates, and as such I am proficient in mail merge software Mail Manager, CRM database software such as Coursebooker, together with daily use of CMS of company website.I am manager and key contributor of The Training Foundation’s LinkedIn group, Facebook page and Twitter feed for delegates and prospective customers.

Coventry, United Kingdom

To assist customers to choose the most appropriate TAP qualification for their professional development requirements. I am a highly efficient Account Manager of several key industry sectors and participare in proactive business development.I am proficient in all major Microsoft applications and ahve daily experience of Inter departmental liasing, to book courses, and check availability schedule and hotel availability etc.

Leamington Spa

• Using excellent communication and customer service skills. • Answer customer queries regarding equipment provided.• Dealing with customer complaints. • Work closely with production to ensure customer specific requirements are made.• Processing orders.• Hosting exhibit stands and distributing marketing material.

Bsc Geography (Hons)

Geography

Management Training

Activities and Societies: Manager of Choice

Learning And Development Skills

TAP Certificate in Coaching Skills - November 2006 - Awarded by ABC Awards