Claire Mc Govern Email & Phone Number

Barcelona, Ct, Es

Barcelona, Catalonia, Spain

ChangeX connects communities to proven ideas and funding with an aim to build healthier, more inclusive and sustainable communities.

Devex is a media platform that connects over 1 million international development professionals with news, recruitment, funding and career opportunities. - Managed long-term partnerships with private foundations, funding agencies, corporate actors and INGOs to create impactful multimedia content campaigns around progressing the Sustainable Development Goals.- Devised project scopes and roadmaps to lead marketing, editorial, video, event teams around producing impactful content according to tight timelines.- Managed high-level client and stakeholder relationships to gain alignment around project goals.- Collaborated with engagement team to ensure content targeted relevant audiences and gather audience feedback.

Barcelona Area, Spain

Led the Devex Pro Funding membership and product growth strategy to support international development organisations achieve more impact in their work. - Managed the merging of two products and creation of a new online funding subscription product.- Devised a roadmap for product, sales, marketing product launch plan.- Worked with marketing and design teams to successfully communicate value of product.- Conducted qualitative and quantitative user research to source user feedback, inform product design, and increase confidence around product launches.- Tracked sign-ups, retention, usage and churn figures to advise executive leadership team on product and growth strategy.- Conducted research on international development funding flows.

Barcelona Area, Spain

Led the Devex funding product strategy. Worked across product, business development, data analytics, and content teams to help Devex member organisations access and understand funding data, intelligence and trends at scale. Researched and wrote about international dev. funding to share insights with the Devex funding audience.- Worked in an agile environment to lead the development of the funding platform.- Tracked user retention and engagement data to identify opportunities for growth. - Launched new features and gathered qualitative and quantitative feedback on impact.- Created user feedback loops to continually inform product enhancements.- Worked with developers and designers to launch and iterate features.

Barcelona Area, Spain

Managed customer experience and engagement strategy working with global NGO, public, private sector organisations using the Devex recruitment and funding platform. Acted as voice of customer to deliver a product and experience that helped Devex customers achieve more impact in their work. - Researched user trends, behaviour and needs to inform product vision and enhancements.- Led a team of three customer experience managers, improving cross team efficiencies and achieving key targets.- Conducted user research through quantitative and qualitative methods, developed personas, customer journey maps.- Created a knowledge resource hub and scalable onboarding engagement funnel to increase engagement, retention and revenue growth opportunities.

Barcelona, Catalonia, Spain

- Cultivated and maintained strategic relationships with Devex recruitment and funding members, advising them on using Devex’s services to achieve their organisational goals.- Monitored health of customer organisation memberships to identify opportunities for growth of customer base and increased retention. - Worked with sales, marketing and product teams on new product launches to ensure customer adoption.

Barcelona Area, Spain

Conducted research across migration sector as part of the UNU-GCM team. Assisted in management of Conference on Statelessness and Transcontinental Migration.Regularization Programs Within the European Union: An Effective Tool to Manage Irregular Migration?

County Dublin, Ireland

Worked across a range of clients in the technology, financial, healthcare and consumer sector. Created, managed, and implemented campaigns tailored to meet client needs. Provided plans and advice around marketing, public relations, social media and event management. Engaged with stakeholders across academia, political and business sectors.

County Dublin, Ireland

Managed a number of client accounts. Built relationships and liaised with clients and the media. Briefed clients on upcoming interviews, media opportunities. Drafted PR campaign proposals and strategies.

Maintained numerous databases (e.g. Ad words) and reviewed websites according to Google’s policies. Was responsible for flagging sites not complying with policy, advised on choice of keywords for clients.

Assisted with event management and production, including event content, liaison with any suppliers for venue, photography, AV, TV coverage, print, decoration.

Master'S Degree, International Relations And Affairs

Thesis Title: “Migrant Regularisation Programmes - Examining the Variation in Outcomes”. Grade: 9.23/10

Postgraduate Diploma In Public Relations And Event Management, Dublin, Ireland

PR campaigns, press writing, proposals, business plans, feature and news articles, statements and speeches, media relations, marketing.

Bachelor'S Degree, Multimedia

Audio/Visual Technology and Design, Media & Culture, Image Creation, Film Production, Post Production, 3D Environments, GUI