Claire Mcnee Email & Phone Number

Turtl is a content platform for data-driven businesses that raises the bar on the efficacy of digital communications. Unlike traditional content platforms, Turtl allows anyone in the business to create, share, measure and optimize the value of their content in a format proven to perform better than the status quo.

Glasgow, Scotland, United Kingdom

In my role as Commercial Director, I took on responsibility of promoting the Pursuit insourcing model to both new and existing clients. Establishing long-term relationships through a sustainable business model that ensures immediate sales opportunities and long-term pipeline, in addition to insight and market intelligence. Working closely with Marketing to create relevant documentation in line with this new business model and with the Customer Success team to deliver the best possible service and outcomes for customers

Reporting to the Board of Directors on all operation manners relating to the day-to-day running of the UK business. This included Account Management, Telemarketing teams and Marketing

Within my most recent role, I am again client facing as part of the Enterprise Team, with the majority of my clients using services within the digital marketing. This covers areas such as SharePoint development, full IT support, website creation / development and big data solutions. Chess is a UK wide with 500 employees and 33,000 customers. Responsibilities and Skills achieved during my employment:● Owning client relationships from the beginning of the customer journey at sales stage and maintaining this relationship right through to the renewal stage.● Understanding the client’s business and goals and, in turn, educating them on ways that technology can help them achieve these goals. I am responsible for training them to ensure they are able to make full use of products. ● Maintain healthy relationships with client stakeholders and provide them with exceptional customer support.● Defining an account strategy in line with client requirements, designing short- and long-term plans, and taking a proactive approach at all times● Work collaboratively with the Consultancy Team to identify profitable sales objectives for the accounts ● Work closely with Development to ensure delivery is in line with what has been agreed and proactively identify any issues or challenges. Problem solving to ensure issues are rectified effectively and communicating to the client – in turn reducing churn.

Glasgow, United Kingdom

INCo delivers professional Sales Enablement, Inbound Marketing and Business Development services to firms who provide Technology solutions and Management Consulting services. INCo has an established track record in supporting both Blue Chip clients focusing on the FTSE 100/250/Global 500 and also niche firms focusing on SME and mid-range organisations, to drive their new business pipeline and ultimately their profitable growth.Having been offered an opportunity to return to my previous employer due to a change in business direction, I assumed a new position. I undertook various client facing responsibilities in addition to a senior management role within the business, reporting into the board. ● Managing my own portfolio of key accounts including all on-boarding, managing and reporting. ● Oversee the onboarding, resourcing and delivery of all campaigns - ensuring campaigns are delivered within time and budget● Support the Client Account Managers in their day-to-day role of managing clients and to develop growth strategies for their clients● Working with the Digital Operations Director to develop strategies for clients based on their key objectives, incorporating such elements as web development, email marketing, LinkedIn InMail, social media, targeted nurture emails and inside sales calling.● Creating and leading product training sessions to ensure that all those working on the campaign fully understand the value proposition. ● Monitoring and reporting on campaigns to ensure they are a success based on the client’s key objectives● Working closely with the Sales team to understand future pipeline and new clients and then planning resource accordingly. ● Advise and consult with the Inside Sales and Digital / Marketing teams regarding campaign performance and manage between 20-40 employees across both functions● Generate and deliver performance reports to the board

Glasgow, United Kingdom

I was responsible for the setup, project management and delivery of multiple volume recruitment campaigns for clients. This position enabled me to further develop my client management skills and gave me the opportunity to directly manage a team to collectively achieve on agreed KPIs and ensure client satisfaction, whilst maintaining profitability. Responsibilities and Skills achieved during my employment:● Develop & maintain a partnership with clients● Delivering senior and key stakeholder engagement and management● Directly manage a team of 15 and have overall management of 2nd tier suppliers● Lead on the direct sourcing of candidates developing robust and innovative candidate attraction strategies● Point of escalation for resourcing issues and resolution● Championing and leading on recruitment events● Responsible for team performance and budgets● Responsible for the cost analysis and management for all client campaigns

Reporting to the Directors, my role involved managing client campaigns effectively, building a clear communication channel between INCo and its clients, some of the largest technology and consultancy companies within the UK and worldwide. The role involved:● Being the lead point of contact for client accounts, providing best in class customer support and building rapport / relationships with clients. Having the ability to identify new business opportunities within client accounts● Learn and understand the value proposition of multiple client campaigns (become an expert in their services) and use this to:● Compile sales ready marketing materials for the use by the Business Development (BD) team● Provide training to the BD team through multiple product training sessions, ongoing based on product updates.● Work with the Digital Marketing Manager to derive a digital marketing strategy● Monitoring of all campaigns to ensure their success based on client goals and reporting to clients in verbal and written format. Be proactive in identifying issues and communicate to the client regularly to ensure relationships are maintained and churn reduced● Handle any client queries in line with client expectations● Internal management reporting for the Directors on a weekly as well on an ad hoc basis● Providing assistance on a daily basis to the internal sales/lead generation team

Ba (Hons), Marketing

Education record