～ 使用汉语协助客户查询、投诉和支持请求，确保及时有效的解决～ 使用西葡萄牙语受众本地化内容来支持营销工作～ 准确跟踪并更新每日广告费用和预算记录，优化支出效率- Managed customer inquiries, complaints, and support requests in Mandarin via chat, ensuring timely and effective resolution- Support marketing efforts by localizing content for Portuguese-speaking audiences in Brazil- Accurately tracked and maintained daily advertising costs and budget records, optimizing spending efficiency

~ 使用电话、电子邮件和实时聊天与台湾客户提供卓越的客户服务。~ 負責确保准确的沟通以翻译英语和汉语之间的对话和文件。~ 以同理心和专业精神及时有效地解决国外客户的询问、投诉和问题。~ 检查工人的文件，并通过 MS Office 监控和跟踪工人的进度。~ 帮助工人通过基本汉语考试复习中文。~ 与其他部门合作解决复杂问题并改善客户服务。- Provided exceptional customer service to Taiwanese clients via phone, email, and live chat.- Ensured accurate communication through translating conversations & documents between English & Mandarin.- Resolved foreign customer inquiries, complaints, and issues promptly and effectively, with empathy and professionalism.- Checking of workers’ documents, and monitor & track workers’ progress through MS Office- Help workers review Mandarin for their Mandarin Language Exam- Collaborated with other departments to resolve complex problems and improve customer experience.

~ 负责确保有效的沟通交流以翻译对话，电⼦邮件和⽂档成他加禄语，英语，普通话与闽南语~ 管理公司社交媒体账⼾与负责接收客⼾订单与安排送货~ 使⽤营销策略将我们的客⼾群增⻓了3%~ 协助管理3⼈团队与确保⼯作任务顺利完成~ 管理⽹上商店(Shopee/FB Marketplace) 并确保客⼾交易顺利- Ensured effective communications through translating conversations, emails & documentsinto Tagalog, English, Mandarin & Fookien- Managed business social media account and supported marketing goals through leadgeneration and nurturing strategies, and responding to client inquiries.- Generated new leads and grew our client base by 3%- Assisted in managing a team of three people, ensuring successful completion of work tasks- Managed the online store(Shopee/FB Marketplace) to ensure seamless customer transactions

Social With Rocky, The Mom Plug, Awaken Divine Feminine, ProductLabelQueen~ 管理客⼾的社交媒体与使⽤有效的策略帮他们实现营销⽬标~ 协助客⼾在Instagram发展，平均每⽉增⻓10%~ 使⽤有效的策略以帮客⼾的社媒运营互动率提⾼过346%~ 协助客⼾在有竞争⼒的标签上排名 (#fashiongirl, #fashionshow, #fashionstylist)~ 帮客⼾创建了许多超绝内容在⽹上迅速⾛⽕，也增加⻚⾯访问量超过100,000~ 与客⼾合作来发展他们的品牌语⽓- Managed my clients social media and supported them in achieving their marketing goalsthrough effective social media and lead generation strategies- Helped my clients grow their Instagram, averaging 10% monthly- Used engagement strategies that helped increase their engagement rate by over 346%- Helped my client rank on top hashtags like #fashiongirl, #fashionshow, #fashionstylist, etc.- Created viral and unique content that grew my clients pageviews to over 100,000- Collaborated with my client to develop their unique brand voice

~ 创造了⾃⼰的社交媒体辅导业务，帮50+⽣意⼈在Instagram顺利成⻓并获利~ 使⽤⾃然的⽅式将账⼾粉丝提⾼过20,000~ 使⽤有效的策略将社媒运营互动率每⽉提⾼过11%~ 研究爆红内容以迅速提⾼账⼾增⻓- Started my own social media coaching business & have helped over 50+ business ownersgrow & monetize on Instagram by teaching them effective social media strategies- Grew account to over 20k+ followers with only organic growth strategies- Increase engagement up to 11%- Researched viral content to explode this account’s growth