Claire Michelin Email & Phone Number

Paris, Fr

Ville De Paris, Île-De-France, France

Ville De Paris, Île-De-France, France

Enseignante Gemmologue classes MBA et Mastere Brand Management

Paris

Gemology and Jewellery teachingPosters animationPrecious and fine stones presentationAcquisitions assessment

Ville De Paris, Île-De-France, France

Execute exceptional retail performance to ensure sales and serviceReinforce daily coaching sessionsConduct daily briefsAdvocate and lead by example the Tiffany cultural valuesEnsure highest levels of in-store luxury experience at all timesCultivate new and existing customer base with personalized interactionsCreate unique experiences and achieve customer satisfactory feedbackDrive business through the key product pillars

Paris

- Respect of Tiffany&Co. image and guidelines at all times with impeccable environment / visibility / image of each point of sale- Participate in buying sessions with both the field and Buying Manager (6 per year)- Jewellery quality control and defective returns- Store After Sales Service Management- Garantee of Visuel Merchandising to House standards in each of the boutiques- Product range choise management, to improve brand ranking - Lead and guide boutique staff and follow up on their training needs- Implementing of coaching and training for all staff on product knowledge, selling skills, customer service- Presentation of monthly Business Reviews with HQ Top Management- Budget expenses management- Creation of purchase order on SAP- Market research reports and presentation of sales statistics- Coordination of fine jewellery, accessories and watches- Garantee of strong product knowledge for the sales staff to foster an immersion in the Brand universe- Close work and communication with the Branch Manager- Work with Top Management team on After Sales, Retail and Merchandising

Région De Paris, France

- Welcome and give advice to our demanding international&local customers- Create customer loyalty by adapting the communication to the customers desire and needs- Contribute to the development of the brand's image by giving a unique, personalised, bespoke luxury service- Actively develop CRM and ensure its optimization - Deliver an exquisite, unforgettable customer service in order to optimize the customer loyalty- Use the knowledge of the collection and the customers to reach individual and store sales targets - Ensure that the store's visual standards are market-leading- Work as part of the team to ensure the smooth running of the store- Assist in stock management and deliveries- Guarantee Watchmaking&Jewelry After-Sales Service following company standards in maintaining customer satisfaction and loyalty- Respect opening and closing process with high level of security

Région De Paris, France

- To host local and international Customers- To listen to and identify the customers needs- To tell the House history - To check Merchandising and stocks - To respect security process

Paris St Honoré Street Hq

- Welcome on appointment HNWI International customers- Assure After Sales Service with the Workshop- Manage administrative tasks (Invoices, SAV Tickets, Orders on the ODEIS ERP, Clearance)- Warrant the showroom Merchandising- Present and sell the Redline Collections

Région De Lyon, France

- Daily contact with the International Marketing Director to prepare new product launches- Assist Brand Marketing team to help, drive and deliver brand campaigns across Luxury key moments - Provide competitive intelligence on High Jewelry and Watchmaking competing Luxury Brands - Gather new trends in order to develop innovative Marketing campaigns- Work closely with the Marketing department to develop and refine both customer retention and new customer acquisition strategies- Take part in the conceptual development of jewelry and watchmaking collections (search for names, visuals, storytelling writing) and in the conception of launching tools (Marketing files, sales arguments, products sheets)- Liaise with international suppliers (asking for prices, 3D and prototypes monitoring)- Work with the Communication Dpt to develop the quarter retail events (PR, lectures, catalogs, jewellery and watches description)- Meet the customers (BTOB) to present the current collections and those to come- Calculate prices (cost prices, export selling prices..) for watches new collections (swaging plans, suppliers estimates)- Held the Marketing/Communication meetings under the executive committee control

Région De Rhone-Alpes, France

- Lead the team in the aim of reaching and overtaking the sales targets- Maintain and expand relationships with customers in a defined area- Support Marketing tools as required, and expanding into new market segments- Warrant compliance with all Safety standards and initiatives.- Provide business and activity metrics as and when requested by Sales Management- Attend industry-related symposia and tradeshow events- Use of Customer Relationship Management system

Région De Paris, France

I was working with the HQ teams throughout the project lifecycle from initial scoping phase, through planning, estimating and budgeting, scheduling, design and development, full testing and implementation.My role:- Support the Digital Marketing Lead with the implementation of the paid search strategy- Participate in the team’s SEO efforts leveraging the findings of the new SEO agency in order to optimize titles and Meta descriptions - Identify KPIs and ensure that all initiatives are meeting targets- Developing the website- Oversee filming requests for the public website- Ensure projects are delivered to the highest quality, on time and on budget

Biarritz

As a Sales Representative, I had to promote the BI range of products, with the objective to achieve and exceed sales targets. I enjoyed building relationships with the local physicians. My role:- To promote the Company’s range of products- To be a great communicator able to use my own initiative and enjoy building relations - To support the Marketing Tools and maintaining the customer data base.- To grow existing business, secure potential leads and create new opportunities, with the objective of achieving and exceeding targets- Have an extensive knowledge of BI products- To warranty the respect of BI internal guide lines & DMOS compliance procedures

Aquitaine, France

I was working on the Media side which has an extensive and broad variety of high quality, media products, capable of delivering dynamic advertising to mass audiences. The company provides advertising spaces at huge retail areas throughout France.My role:- To create media opportunities- To source all contacts- To set up and attend client meetings- To propose, writte, prospect new companies online

Luxury Marketing Master Got With Honors, Luxury Marketing, Honors (Major De Promo/ Mention Tres Bien)

Economic Marketing, Marketing, These Fin De Cursus 16/20