Claire Booth Email & Phone Number

Sydney, New South Wales, Australia

Supporting regional Director in a 2IC role. Managing BudgetsSupporting team on process and role alignmentsSME on global project for Capacity Management digital twin platformSME for Capacity Management side on regional Design and Construction projectsManaging regional projects for the global project team requirementsSME for Capacity Management tasks for Liquid Cooling dealsCoordinate large deal placements,Drive data clean up and data consistency

Australia

Leading a team of Capacity Engineers for the APAC Eastern Hub. Managing, Space, Cooling and power for all Data centers in Australia, Korea and Japan.Design reviews for new IBXs and future phases. Regional SME for global project for our future Capacity Management Digital Twin environment. Assisting in global standardisation conversations, UAT, SOP writing, Miro whiteboarding, Jira story creation and management. Attending global workshops in person and remotely

Sydney, New South Wales, Australia

Leading a team of Capacity Engineers for the APAC Eastern Hub. Managing, Space, Cooling and power for all Data centers in Australia, Korea and Japan.

Sydney, Australia

CAD Design and Space Capacity ManagementHigh level Issue Management, Application and Procedural/Process Support for all Equinix Customer One ApplicationsSmall projectsData Analysis

Sydney, Australia

CAD Design and Space Capacity ManagementCompliance Support - SSAE 18, PCI DSS, ISO 27001Business StatisticsHigh level Issue Management, Application and Procedural/Process Support for all Equinix Customer One Applications

Sydney, Australia

Operations Administrator• High level support for entire business• Small Projects• AutoCAD Drafting - Space planning - Co-Location Design, high level architectural drawing support for Business • Procedure writing/review • Staff training and development.• SharePoint 2013 Administrator• Compliance support – SSAE 16, PCI DSS and ISO 27001:2013• ECO post project business support SME (Siebel, CapLogIX, Oracle Inventory/BI i11 and R12).Equinix Customer One (ECO Project) Sept 2012 – present• Representing Australian IBXs as Single Point of contact for Global Project.• Provide and collate existing data for Regional and Global teams.• Engaging and involving colleagues on possible changes for knowledge and feedback.• Provide the as-is practices according to the requests from AP Operations Support team.• Perform Systems Integration Test (SIT), User Acceptance Test (UAT), and provide Deployment support.• Facilitate, Train and Communicate to IBX Operations Staff of all levels.• Conflict/Issue Resolution, Monitoring and Review

• Online Advertising• Business-to-Business sales• Website Management• Office Policies and Procedures• Respond to all Service enquiries.• Compile monthly statistics for directors• Administration support for Sales team• Manage inbound Calls• Complete routine courtesy calls to tenants.• Log maintenance issues.• Support Property Manager

• Conducting detailed analysis of the monthly Invoices from Card Schemes and Vendors.• Supporting the Lead Analyst in all aspects of Cost Management.• Creating a Monthly Pack with a breakdown of all charges. Raising queries regarding Ad-Hoc charges from MasterCard, Visa and TSYS.• Liaising with other departments for the allocation of costs that arise via the schemes • Compiling analysis requested by management team and other departments relating to scheme fees.• Creating and maintaining procedures for the allocation of costs to the BAU, POFS and Prepaid Business.• Analysing all invoices for discrepancies.• Investigating was of saving costs I was the assigned SAP Timesheet Administrator for Vendor Management. I also arranged Social nights out for SMU and fundraising days within Personal Lending and Credit Operations

• Problem Management – Analysis, investigation, follow up and escalation on assigned issues, queries and incidents.• Maintaining issue logs and databases, tracking progress and updating incident history.• Assigning and prioritising issues as appropriate, within the business and to external service providers (Banctec, Alnova, TSYS and Experian etc.).• Generating Notifications and progress updates to business users and stakeholders through agreed channels of communication.• Producing and maintaining reports for Operations Management.I was the assigned SAP Timesheet Administrator for Vendor Management. I also arranged Social nights out for SMU and fundraising days within Personal Lending and Credit Operations

• Testing upgrades to TSYS, Ace and Autofax systems for end users.• Designated trainer for processing credit card applications at preparation and inputting stages.• Responsible for ensuring that all applications were set up within the agreed service level agreement and complied with the required money laundering procedures.• I was responsible for the Irish Credit Bureau desk within Bank of Ireland. This consisted of processing checks for business units and handling related calls from other financial institutions.• Random sampling of applications.• I was responsible for updating Daily MI Statistics.• Proactively participated in workflow improvement meetings.• Distribution of daily correspondence to Branches via Autofax.• Distribution of work loads to staff members on input and preparation teams.• I was an “Employee Engagement” and a “Pride in the work place” representative for New Business.• I worked on the POJV Cards Launch. During this time I was located in Harlow, Essex and worked closely with Banctec, ensuring that all systems were working correctly, raising and tracking issues with the project team in Dublin. • I have completed two in-house courses on Train the Trainer and Change and Communication.

Business Studies, Diploma

It, Programming And Network Systems, Certificate Iv